Summary
Overview
Work History
Education
Skills
References
Timeline
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Zizipho Matyala

Cosmetics Promoter
Cape town

Summary

Dynamic professional with a proven track record in relationship building and brand awareness at PCG. Skilled in effective persuasion and customer engagement, I excel in identifying marketing opportunities and enhancing client retention through exceptional service. Committed to fostering loyalty and driving sales growth in competitive environments.

Overview

5
5
years of professional experience

Work History

Cosmetics Promoter

PCG ( Chanel , Shiseido, Coty)
12.2019 - Current


  • Provided product samples, coupons and informational brochures to persuade people to buy products.
  • Identified interested and qualified customers to provide potential customers with additional information regarding product.
  • Identified potential marketing opportunities to increase brand awareness.
  • Developed strong relationships with potential customers for improved brand awareness and loyalty.

Customer Service Consultant

Tech Mahindra
02.2024 - 10.2024
  • Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
  • Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
  • Handled high call volumes while maintaining a courteous and professional demeanor.
  • Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
  • Increased client retention through exceptional service and timely solutions to issues.

Education

High School Diploma -

Thandokhulu Secondary School
Cape Town, South Africa
04.2001 -

Skills

    Relationship building

    Sales closing

    Brand awareness

    Customer engagement

    Networking

    Effective persuasion

References

Rushaan Parker

(Manager)

0721291416


Lucille Ripepi

0630692904

Timeline

Customer Service Consultant

Tech Mahindra
02.2024 - 10.2024

Cosmetics Promoter

PCG ( Chanel , Shiseido, Coty)
12.2019 - Current

High School Diploma -

Thandokhulu Secondary School
04.2001 -

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Zizipho MatyalaCosmetics Promoter