Zizipho Hlebani
Scheduling Manager
Cape Town,WC
Summary
Operations and Scheduling with hands-on experience across multiple areas of the supply chain, including Distribution, Fleet, Warehouse, Stock & Settlement, Sales, Marketing, Events, and Partner coordination. Primary expertise in Distribution Operations, where I supported daily planning, scheduling, reporting, and team coordination for large operational teams. Strong background in analysing operational data, optimising resource allocation, and supporting cost control initiatives. Complemented by formal online training in procurement, procurement policy, employee relations, and finance, providing a solid balance of practical operational exposure and theoretical knowledge. Leadership courses and employee relation courses helped develop my ability to collaborate cross-functionally, manage complex schedules, and contribute to continuous operational improvement. I aquired skills in my journey such as:
Supply Chain Operations Administrative skills
Data analysis and Reporting.
TMS (Transport Management Systems).
Strong communication skills.
Trackmatic.
Trip registers.
Analyse trip timesheets and approve.
Procurement and Sourcing.
Customer Service.
System Management.
Ortec.
Problem solving skills.
Target and Customer orientated.
Mix Telematics.
Balance trip distribution.
ERP systems.
Fleet Management.
Training and Development.
Event Coordination.
SAP.
Excell under pressure.
Analytical skills.
Clockings.
Overview
13
13
years of professional experience
Work History
Scheduling Manager
Transrite (Shoprite)
Cape Town, South Africa
11.2024 - Current
- Coordinated staff rosters to align coverage with operational demand and store priorities.
- Maintained accurate schedules, ensuring shift changes and leave requests were updated promptly.
- Communicated daily roster updates to supervisors and frontline teams for smooth handovers.
- Monitored attendance patterns to support staffing decisions and reduce scheduling gaps.
- Reconciled timekeeping records with schedules to improve payroll accuracy.
- Balanced employee availability, skills, and workload when assigning shifts.
- Resolved scheduling conflicts quickly to maintain consistent operational coverage.
- Supported compliance with labor rules and internal scheduling procedures.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
- Served as central point of contact for all outside vendors.
- Maintained open communication channels with clients and stakeholders to address scheduling concerns promptly.
- Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.
- Analyzed departmental workloads to create balanced employee schedules while meeting business objectives.
- Implemented continuous improvement strategies within the scheduling department for increased productivity levels.
- Conducted meetings to update management and staff members on progress.
- Organized files developed spreadsheets and scanned documents for TRANSRITE.
- Coordinated primary staff and physician schedules to guarantee optimum duty coverage.
- Conducted regular reviews of scheduling processes, identifying areas for improvement and implementing necessary changes.
Logistics Intern
Coca Cola Bottling Company Consolidated
Port Elizabeth, South Africa
04.2023 - 03.2024
- Coordinated shipment schedules, ensuring accurate delivery timelines and warehouse availability.
- Tracked inventory movements using logistics systems, maintaining precise stock records.
- Monitored carrier updates, resolving delays and communicating status changes to internal teams.
- Verified order accuracy against purchase requests, reducing discrepancies before dispatch.
- Supported receiving and outbound processes, improving workflow consistency across logistics operations.
- Analyzed shipment data to identify process gaps and support efficiency improvements.
- Maintained compliance with transportation procedures, safety standards, and documentation requirements.
- Scheduled deliveries and shipments, and provided real-time updates to all parties.
- Improved order accuracy, managed pick-and-pack processes for timely delivery to customers.
- Participated in supplier evaluations to ensure that partners met company standards for quality assurance and sustainability.
- Maintained detailed documentation of all intern tasks completed during internship period as a reference guide for future team members.
- Utilized advanced software tools for tracking shipments, maintaining visibility throughout the entire supply chain process.
- Investigated pricing structures and suggested optimal vendors.
- Developed strong relationships with vendors by providing consistent communication regarding orders status updates or changes.
- Provided support during peak shipping seasons by helping coordinate additional resources and ensuring smooth workflow among team members.
- Collaborated in cross-functional teams to implement innovative logistics solutions, boosting operational performance.
- Enhanced supply chain efficiency by optimizing transportation routes and load planning.
- Gained valuable insights into the complexities of global logistics operations, contributing to personal growth and career development within the field.
Sale Associate
The Foschini Group
Port Elizabeth, South Africa
12.2021 - 03.2022
- Assisted customers with product selection, sizing, and styling recommendations
- Processed sales transactions accurately using point-of-sale systems
- Replenished merchandise and maintained organized, shop-ready displays
- Monitored stock levels and escalated shortages for timely restocking
- Supported fitting room operations and resolved customer inquiries
- Applied product knowledge to drive add-on sales and improve service
- Maintained store cleanliness and followed visual merchandising standards
- Helped reduce shrinkage by following loss prevention procedures
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Greeted customers and provided outstanding customer service.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Supported store management in planning and executing seasonal promotions and sales events.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Waitress
Wimpy Boardwalk
Gqeberha
06.2019 - 09.2019
- Delivered attentive table service, taking accurate orders and ensuring timely food and beverage delivery.
- Processed payments through POS systems, balancing cash and card transactions with accuracy.
- Coordinated with kitchen and bar staff to resolve order issues and maintain smooth service flow.
- Maintained clean dining areas, clearing tables and resetting sections to support fast guest turnover.
- Recommended menu items and upsold specials to improve guest experience and increase sales.
- Resolved guest complaints professionally, providing quick service recovery and customer satisfaction.
- Monitored table readiness and prioritized seating support during busy periods to reduce wait times.
- Followed food safety and hygiene standards while handling serviceware, beverages, and dining surfaces.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
In-Service Trainee Student
Nelson Mandela Bay Municipality Supply Chain Management Offices
Gqeberha
07.2019 - 07.2019
- Processed requisitions and updated supply chain records with accurate office documentation.
- Coordinated supplier queries and redirected requests to appropriate procurement personnel.
- Captured purchase order details into records systems, maintaining consistent data accuracy.
- Reviewed supporting documents for compliance with municipal supply chain procedures.
- Filed invoices, requisitions, and correspondence for efficient retrieval and audit support.
- Assisted with stock monitoring and reported discrepancies to relevant supervisors.
- Processed service requests accurately, maintaining records and following established procedures
- Resolved customer inquiries promptly, ensuring clear communication and professional support
- Assisted customers with product and service information, delivering reliable support
- Resolved customer service inquiries while maintaining accurate records and following service protocols.
- Conducted regular inventory checks, ensuring adequate stock levels for seamless operations and minimal delays due to shortages.
- Balanced multiple tasks simultaneously without compromising the quality of work or attention to detail required for each assignment.
Spar JumpStarter Rotating Trainee
SPAR Group
Gqeberha
11.2016 - 11.2016
- Assisted with stock replenishment, maintaining accurate shelf availability and organized product displays.
- Supported customer service tasks, resolving routine inquiries and escalating issues promptly.
- Processed point-of-sale transactions accurately, ensuring smooth checkout operations.
- Monitored inventory levels, reporting shortages and discrepancies to supervisors.
- Followed store safety procedures, maintaining clean and compliant work areas.
- Rotated stock correctly, reducing waste and supporting product freshness standards.
- Adapted quickly to daily operational tasks, handling changing priorities with consistency.
- Collaborated with team members to complete merchandising and store readiness activities.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Interacted with customers under supervision to support operational objectives.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Filled out timesheets and paperwork according to identified requirements.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Shadowed senior staff during client meetings, gaining valuable insights into client management strategies.
HEAD ADMINISTRATOR
Ubuntu Wellness Center
Port Elizabeth, South Africa
03.2014 - 10.2014
- Coordinated daily administrative operations, maintaining smooth patient intake, scheduling, and front-office workflows.
- Oversaw staff calendars, documentation processes, and service coverage to support consistent center operations.
- Implemented recordkeeping procedures that improved accuracy across client files, forms, and internal reports.
- Managed vendor communications and supply ordering to maintain uninterrupted facility support.
- Streamlined administrative processes by implementing efficient filing and record-keeping systems.
- Conducted scheduled review and evaluation of systems and processes to maintain efficiency and proficiency across enterprise.
- Enhanced communication among departments to foster collaboration and improve overall efficiency.
- Collaborated with department heads to establish performance benchmarks that drove continuous improvements in service delivery.
- Promoted collaborative and coordinated planning to achieve goals and objectives.
Education
National Diploma Certificate - National Diploma in Logistics Management
Nelson Mandela University
Nelson Mandela Bay 04.2001 -
Associate of Arts - Certificate of Excellence (Employability)
WORK FOR A LIVING
Nelson Mandela Bay 04.2001 -
Associate of Arts - Marketing
Port Elizabeth College
Port Elizabeth, South Africa 04.2001 -
Skills
Time management
Shift planning
Customer relations
Documentation skills
Schedule management
Data analysis skills
Employee scheduling
Team supervision
Deadline coordination
Calendar management
Report preparation
Meeting planning
Activity tracking
Scheduling software
Strong work ethic
Time management skills
Attention to detail
Critical thinking
Effective multitasking
Customer support
Communication skills
Project tracking
Office administration
Data entry
Patient onboarding
Shift optimization
Office management
Labor law compliance
Relationship management
Staff management
Scheduling
Strategic planning
Administrative duties
Interpersonal relationships
Administrative support
Project management
Mail handling
Patient engagement
Telephone etiquette
Team coordination
Performance improvement
Scheduling proficiency
Resource allocation
Process improvement
Program organization
Data privacy compliance
Timeline
Scheduling Manager
Transrite (Shoprite)
11.2024 - Current
Logistics Intern
Coca Cola Bottling Company Consolidated
04.2023 - 03.2024
Sale Associate
The Foschini Group
12.2021 - 03.2022
In-Service Trainee Student
Nelson Mandela Bay Municipality Supply Chain Management Offices
07.2019 - 07.2019
Waitress
Wimpy Boardwalk
06.2019 - 09.2019
Spar JumpStarter Rotating Trainee
SPAR Group
11.2016 - 11.2016
HEAD ADMINISTRATOR
Ubuntu Wellness Center
03.2014 - 10.2014
National Diploma Certificate - National Diploma in Logistics Management
Nelson Mandela University
04.2001 -
Associate of Arts - Certificate of Excellence (Employability)
WORK FOR A LIVING
04.2001 -
Associate of Arts - Marketing
Port Elizabeth College
04.2001 -