Ziyanda Princess Zwane

· leading and motivating a sales team to achieve sales targets within the area, developing and executing sales strategies, and building strong customer relationships.

· Analyze market trends, identify business opportunities. Staying informed about the competitive landscape.

· Manage a low-cost business by managing expenses and minimizing stock loss to achieve profitability.

· Responsible for creating and implementing sales plans, forecasting sales projections, and evaluating the performance of the sales team

· Ensure compliance with company policies and procedures, as well as relevant laws and regulations.

· Collaborate with other departments to ensure the company's sales objectives are met.

· Ambassador capacitation and development:

Each Ambassador is comprehensively trained in all necessary aspects to enable them to perform their role to the minimum set standards at all times. Each Ambassador has the correct uniform, and all other necessary company provided tools and equipment, and that these are all in good condition and accounted for.

· Ambassador in-store presence and performance:

Each Ambassador meets their set monthly sales and other performance objectives. Each Ambassador meets the customer service satisfaction criteria set. Each Ambassador has a sound working relationship with store management. Each Ambassador adheres to their predetermined work schedule. Each Ambassador is correctly attired at all times and meets company grooming standards.

· People Management and administration:

All prescribed staff documentation and records are correctly completed and stored. Monthly store visit schedule is produced in advance and adhered to. Ambassadors take leave regularly and no leave balances exceed set maximum. Monthly performance appraisals are completed for each ambassador. Corrective action is taken for any underperforming staff. Disciplinary processes are correctly instituted for any qualifying transgressions. Exiting staff are correctly off boarded.

• maintenance of the store image, presentation and promotion of stock, stock management, promotional implementation and correct pricing of products according to our price image guidelines within the area.
• Increase sales by focusing on exceptional customer service and world-class store standards,
• Stock loss is minimized by having a healthy culture and following security measures, stock and cash handling procedures within the area.
• Manage a low cost business according to the company’s low cost culture by driving efficiencies in the area.
• Ensure administrative duties within the stores are done on time, every time according to the company guidelines. Together with overseeing your own area admin as required.
• Leading a dynamic team of Dynamos - taking responsibility for team training, coaching and performance.
• People Management by overseeing all aspects of the areas’ people support function.

• Increase Sales - by ensuring good customer service, maintenance of the store image, presentation and promotion of stock ,stock management and correct pricing of products
• Minimizing stock Loss through compliance with security measures
• Drive a low cost business according to company standards
• Ensure administrative duties within the store are in accordance with company guidelines
• Management of team - training ,coaching and performance management of team members
  while maintaining the company culture

• Respond to internal audits

• Check and collate credit notes

• Check and capture creditors

• Process payments

• Monitor, collate and file documents

• Issue receipts

• Kept reception area clean and neat to give visitors positive first impression.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Perform admin duties as and when required

• Processed POS transactions, including cheques, cash and credit purchases or refunds.
• General administration duties
• Answered calls received by the store (receptionist for sales team)