Ziyanda Mpilonhle Dlamini
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Sales Agent Representative
Ignition Group MTN Retention
Umhlanga
09.2022 - Current
- Developed and delivered engaging sales presentations to convey product benefits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Negotiated contracts with clients and developed relationships with key personnel.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
Sales Associate
@HomeLivingSpace
Pietermaritzburg
11.2021 - 01.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Sales Agent Representative
MaxLaw Credit Legal
Durban
01.2020 - 12.2020
- Quoted prices, credit terms and other bid specifications.
- Recorded accurate and efficient records in customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Kept detailed records of daily activities through online customer database.
- Used customer insights to develop innovative sales strategies to increase sales.
- Collaborated with cross-functional teams to identify and address customer needs.
- Contributed to event marketing, sales and brand promotion.
Education
BA Environmental Management -
UNISA
Pietermaritzburg 01.2021 - Current
National Senior Certificate - Matric
New Horizon College
Free State 01.2015 - 11.2016
Skills
Inbound and outbound calling
Quality assurance
Retail store support
Stock management
Strategic sales knowledge
Multi-line phone talent
Report preparation
Excellent customer service
Outstanding client retention
Revenue retention strategies
Active Listening
Computer literacy
Communicative and articulate
English fluency
Timeline
Sales Agent Representative
Ignition Group MTN Retention
09.2022 - Current
Sales Associate
@HomeLivingSpace
11.2021 - 01.2022
BA Environmental Management -
UNISA
01.2021 - Current
Sales Agent Representative
MaxLaw Credit Legal
01.2020 - 12.2020
National Senior Certificate - Matric
New Horizon College
01.2015 - 11.2016