Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic
Ziyanda Dumsile maseko

Ziyanda Dumsile maseko

Pretoria,Gauteng

Summary

Productive individual with strong purpose to procure knowledge and skills in cashier supervision. Equipped with Mathematical skills to count and balance cash. Can stand for long periods of time and work in fast-paced environments. Responsible shop supervision professional with extensive retail experience. Plans and delegates tasks to meet daily service requirements and exceed sales targets. Leads by example to motivate team success. Motivated Cashier with leadership qualities and strengths in scheduling shifts. Possesses strong objective to supervise team with caution and motivation. Solid track record of reconciling balances and managing discrepancies. Hardworking cashier controller with extensive staff supervision experience. Skilled in planning and multitasking to meet busy sales floor demands. Excels in coaching and development to achieve committed, driven service teams Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Customer-oriented cashier controller with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work history

Cashier supervisor

Shoprite 0137806000
Tonga mpumalanga, south africa
01.2014 - 01.2021
  • Supported management in recruitment and staff development processes.
  • Instructed staff on point-of-sale till operation and transaction processing.
  • Handled grievances professionally to maintain staff satisfaction levels.
  • Completed opening and closing procedures each day.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Performed financial transactions in a fast-paced retail store environment.
  • Motivated team through providing hands-on practical support to all members of staff on duty.
  • Delegated tasks to staff to meet daily service requirements.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Approved customer refunds and exchanges upon close item inspection.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Scheduled staff rotas to meet business demands within budget.
  • Tracked cashier training requirements and reported to corporate office upon completion.
  • Developed strong customer relationships, resulting in high rate of repeat customers.
  • Mentored staff on handling and resolving customer concerns.
  • Balanced cashier drawers at end of shifts and logged any discrepancies.
  • Dealt with customer complaints and rectified product and service issues.
  • Set sales goals and motivated team to meet them.

fast-food sells lady

Mavezi store
Kamhlushwa, mpumalanga
01.2011 - 12.2013
  • Carried out day-to-day duties accurately and efficiently.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Processed invoices and payment runs with complete accuracy.
  • Completed customer orders with speed and accuracy.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Reviewed customer history to recommend appropriate products and services.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Applied positive customer service approach to increase satisfaction levels.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Successfully delivered on tasks within tight deadlines.
  • Received and processed stock using inventory management system.
  • Improved efficiency and productivity by acquiring new skills.

Education

matric -

Shammah college
Mpumalang
01.2009 - 12.2010

Grade:E,D &C - security

White Horse Training Security
Nelspruit, Mpumalanga
03.2022 - 03.2022

Skills

  • Cash register maintenance


  • Point Of Sale system operation
  • Just In Time stock control
  • Customer assistance
  • Opening and closing procedures
  • Product ordering
  • Staff supervision
  • Retail operations expertise
  • Cash register balancing
  • Communication skills
  • Public relations
  • Time management
  • Problem-solving
  • Marketing
  • Customer-focused

Languages

English
Intermediate

Affiliations

  • cleaning,washing and movies

Timeline

Grade:E,D &C - security

White Horse Training Security
03.2022 - 03.2022

Cashier supervisor

Shoprite 0137806000
01.2014 - 01.2021

fast-food sells lady

Mavezi store
01.2011 - 12.2013

matric -

Shammah college
01.2009 - 12.2010

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Ziyanda Dumsile maseko