Ziyanda Maseti
Administration Officer
Durban
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Talented employee, goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Administration Officer
South African Council For Educators, SACE
2015.05 - 2022.08
- Managed purchase orders and account transactions.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Reduced operational costs through careful monitoring of expenses and identifying areas for improvement.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Trained and supervised employees on office policies and procedures.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Boosted employee morale by planning engaging team-building activities throughout the year.
- Entered and maintained departmental records in company database.
- Managed daily payment processing and drafted related financial documents.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Proofread and edited documents for accuracy and grammar.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Increased customer service success rates by quickly resolving issues.
- Managed complex scheduling tasks.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Served as corporate liaison for finance, IT, and marketing departments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created, prepared, and delivered reports to various departments.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Contributed to increased productivity levels by providing comprehensive training sessions on new software applications for staff members.
- Organized numerous events and conferences, coordinating logistics and maintaining clear communication with all stakeholders.
- Performed wide-ranging administrative, financial and service-related functions.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Collected, validated, and distributed information to employees.
- Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
- Managed time efficiently in order to complete all tasks within deadlines.
Regional Administrator
South African Democratic Teachers Union, SADTU
2011.01 - 2013.07
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to learn quickly and adapt to new situations.
- Established strong relationships between regional offices, fostering collaboration and information sharing.
Customer Service Consultant
MTN 173 Call Centre
2007.03 - 2010.12
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Participated in cross-functional projects aimed at improving overall company performance and customer experience.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Increased client retention through exceptional service and timely solutions to issues.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Msobomvu Senior Secondary School
Butterworth 2001.04 -
Diploma - Public Relations
Oval International Computer Education
Durban, South Africa 2001.04 -
Skills
Interpersonal Skills
undefinedREFERENCES
Sibusiso Mchunu
Provincial Head, SACE
+2782 694 5663
Nelisiwe Gasa
Regional Office Bearer, SADTU
+2782 355 6839
Nosipho Nxasana
Supervisor, mtn
+2783 925 8361
Timeline
Administration Officer
South African Council For Educators, SACE
2015.05 - 2022.08
Regional Administrator
South African Democratic Teachers Union, SADTU
2011.01 - 2013.07
Customer Service Consultant
MTN 173 Call Centre
2007.03 - 2010.12
High School Diploma -
Msobomvu Senior Secondary School
2001.04 -
Diploma - Public Relations
Oval International Computer Education
2001.04 -
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