Dynamic leader with proven expertise in POS systems and exceptional communication skills, honed at Palm Grove Spar. Excelled in enhancing customer satisfaction and loyalty through strategic selling and problem-solving, leading to significant efficiency improvements. Demonstrated adaptability and teamwork, driving operational excellence and fostering a culture of quality assurance and collaboration.
Hi, I’m
Ziyanda Lumkwana
Cashier
Kraaifontein
Summary
Overview
10
years of professional experience
1
year of post-secondary education
Work History
Palm Grove Spar
Cashier Supervisor
11.2019 - 05.2024
Job overview
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Built positive relationships with customers to increase repeat business.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored areas for security issues and safety hazards.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Trained newly hired sales team in upselling techniques.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
SK
Usher
04.2017 - 09.2019
Job overview
- Handled crowd control to maintain order and prevent overcrowding.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Monitored events to identify potential problems and minimize disruptions.
- Assisted in event preparations, ensuring efficient operations during performances or special events.
- Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.
- Worked with other staff members to facilitate smooth flow of operations.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Sold admission, processed payments, and issued tickets.
- Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
- Assisted with promotional activities such as handing out flyers or selling merchandise related to specific events at the venue.
- Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
- Maintained professional demeanor to represent venue and create positive impression.
- Maintained clean and organized venue to create pleasant experience for guests.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Improved venue accessibility by offering assistance to patrons with disabilities or mobility challenges.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Participated actively in pre-show briefings so as always be informed about necessary details relevant to an upcoming show.
- Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.
- Contributed positively to audience engagement through proactive interaction with attendees before shows started.
- Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
- Offered support when needed for the set-up and breakdown of various event-related materials, ensuring timely completion.
Checkers
Cashier
02.2014 - 04.2017
Job overview
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Answered questions about store policies and addressed customer concerns.
Education
Bloekombos Secondary School Kraaifontein
Matric
01.2013 - 12.2013
University Overview
Skills
Merchandising
Timeline
Cashier Supervisor
Palm Grove Spar
11.2019 - 05.2024
Usher
SK
04.2017 - 09.2019
Cashier
Checkers
02.2014 - 04.2017
Bloekombos Secondary School
Matric
01.2013 - 12.2013
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