Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic

Ziyaad Moola

COO | CEO | HEAD OF OPS
Durban

Summary

As an executive my experience over the past 20 years has allowed me to become a well versed individual with entrepreneurial flair excelling in : Negotiations / buying / trade package / supply chain / group marketing / group sales targets / warehouse management / marketing / budgets / capex / opex / etc. Coming from a strong FMCG background covering major categories such as: Trading Procurement Supply chain / logistics My strengths in building up a savings matrix to improve both efficiencies and opportunities to maximize distribution benefits which has proven to turn company Gp`s and profits after depreciation within the targeted mandated requirements.

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

25
25
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Group Executive Operations and Procurement

Bakers Transport
Durban
05.2023 - Current
  • Overseeing 88 direct staff on day-to-day management of business operations.
  • Making operational decisions, setting strategic goals, and supervising staff.
  • Evaluate efficiencies of business procedures and manage procurement processes (SOP`s)
  • Focus on shaping long-term operational strategies and aligning operations with business objectives.
  • Ensure and the ambassador for efficient and effective business operations.
  • Overseeing Daily Operations
  • As the Operations Executive I am responsible for managing the daily workings of the company, ensuring that production levels meet the demand without compromising on quality. This involves a meticulous organization of resources, overseeing the supply chain, and ensuring the seamless execution of business processes. This includes effective management of resources, including human, financial, and material assets, is a key responsibility. The objective in my approach is to optimize resource ,maximize productivity and reduce costs, ensuring the financial health of the organization.
  • Set strategic goals and making decisions for operational activities to drive the overall growth and profitability of the company.
  • Planning and monitoring the day-to-day operations to ensure efficient and effective functioning. This includes the different operational departments KPI`s / track and trace software/ OTIF , POD collections/ Vendor on boarding / operational excellence.
  • Supervising and managing staff from different departments to ensure seamless collaboration and coordination.
  • Evaluating efficiencies of existing business procedures and implementing improvements to optimize productivity.
  • Managing procurement process and ensuring the timely delivery of services and products.
  • Reviewing financial information to make informed decisions and enhance profitability.
  • Developing long-term operational strategies and aligning them with the broader business objectives.
  • Establishing and maintaining metrics and standards to measure the company’s overall efficiency and effectiveness.
  • Communicating policies and directives to managers and staff and fostering a culture of continuous improvement.
  • Identifying ways to enhance customer service and satisfaction, ensuring a positive experience for clients.
  • Managing risks effectively and implementing measures to mitigate potential threats.
  • Asset management of both fleet and equipment by various platforms
  • Increased team productivity by implementing efficient project management strategies.
  • Managed budgets and resources effectively, ensuring optimal allocation for maximum impact.

Head of Supply Chain (Logistics/Procurement)

Lion Match Group
SOUTH AFRICA
12.2020 - 04.2023
  • Manage entire groups supply chain- Logistics
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25% and improve operational excellence by 19%'
  • Contracts and management with vendors
  • SLA management
  • Agent agreements /within Africa (sales/distribution)
  • Management of procurement channels both national and international
  • Price and product negotiations- imports and locals
  • Local tender roll outs to service providers
  • Management of fleet expenses / maintaining budgets and recoveries
  • Securing optimization on loads with fleet utilization
  • Purchasing of new fleet assets and equipment
  • Payload management through Dc`s/ NDD management and pallet control
  • Maintaining Ebit profitability expectations through supply chain divisions
  • Group -Raw material/FG/Packaging – management
  • WMS- roll outs
  • Imperial partnerships within Africa
  • Created a resilient supply chain by diversifying suppliers and assessing potential risks.
  • Mentored junior staff members fostering growth opportunities while building trust-based relationships that resulted in improved teamwork.
  • Conducted comprehensive supplier audits to ensure adherence to company values, policies, and contractual agreements.
  • Increased on-time delivery rates through effective communication and coordination among team members.
  • Developed and maintained strong cross-functional relationships within overall organization.
  • Developed and maintained strong relationships with industry experts and professional organizations to stay current on best practices and emerging trends, driving ongoing improvements.
  • Successfully managed complex projects involving multiple stakeholders across different regions worldwide.
  • Developed strong relationships with suppliers for improved collaboration and procurement outcomes.
  • Improved, standardized and documented planning and scheduling processes.
  • Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime.
  • Increased global supply chain efficiency and development by leading cross-functional teams and enabling supplier integration and management technology tools, upgrades.
  • Forecasted and managed annual operating budget for every location.
  • Built scalable supply chain operations teams to work with growing business.
  • Oversaw purchasing process and linked demand planning to manufacturing and fulfillment needs.
  • Defined or refined KPIs signaling success for partners across quality, performance and cost-efficiency dimensions and drove improvements in target metrics.
  • Collaborated with internal departments such as sales, finance, marketing, and production to align business goals with supply chain objectives.
  • Led efforts towards end-to-end visibility within supply chain process using advanced analytics tools and techniques.
  • Managed all aspects of inventory control from demand planning to warehousing and distribution activities.

COO – Head of Operations

A5 Group Holdings
Durban
05.2019 - 10.2020
  • Company Overview: South Africa
  • Develop high quality business strategies and plans
  • Lead and motivate subordinates to advance employee engagement develop high performing managerial team
  • Enforce adherence to legal guidelines and in-house policies to maintain company’s legality and business ethics
  • Review financial and non-financial reports to devise solutions or improvements
  • Build trust relations with key partners and stakeholders and act as point of contact for important shareholders
  • Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
  • Mentored employees at all levels within organization to support their professional development goals.
  • Boosted operational efficiency by streamlining processes and implementing cost-saving measures.
  • Partnered with HR on employee engagement initiatives that enhanced workplace morale while reducing turnover rates.
  • Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
  • Championed change management initiatives for smoother organizational transitions during periods of growth or restructuring.
  • Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
  • Developed high-performing teams through effective hiring, training, and performance management strategies.
  • Redesigned organizational structure for optimized reporting lines and resource allocation.
  • Oversaw development of new products or services from conception to market launch.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Managed procurement activities to secure resource acquisitions at best possible cost.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Managed financial, operational and human resources to optimize business performance.
  • Managed vendor relationships, negotiating contracts for maximum value and efficiency.
  • Developed and maintained robust business continuity plans, ensuring operational resilience in face of unforeseen challenges.
  • Achieved significant cost reductions by renegotiating supplier contracts and optimizing inventory management practices.
  • Streamlined logistics and distribution networks, ensuring timely delivery of products and reducing transportation costs.
  • Empowered team leaders with autonomy in decision-making, fostering dynamic and responsive operational environment.
  • Fostered culture of continuous improvement, encouraging innovation and employee engagement through targeted training programs.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Group Head – Sales & Marketing Manager

OWS Group of Companies - Tradeport
Durban
08.2016 - 06.2019
  • Develop & implement effective sales strategies for the Group
  • Head up the sales team nationally to achieve sales targets (6bn +)
  • Establish relationships with all key customers locally & internationally
  • Finalizing all major SLA`s with key accounts and service delivery
  • Continuous improvement techniques to boost performances
  • Preparation of sales targets quarterly /annually – forecasting
  • Head up the new business development into new markets
  • Africa and Asia
  • Ensuring the Brand development is consistent through-out the Group
  • Continuous product development to increase the product scope for Private Labels
  • Working with designers & brand developers
  • Analyzed sales and marketing data for improved strategies.
  • Conducted market research to identify new business opportunities and stay ahead of industry trends.
  • Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
  • Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
  • Created and expanded sales presentations to new and existing customers increasing net sales revenue by 39% in sales.
  • Managed sales promotions and marketing strategies on major social media sites.
  • Increased market share by identifying untapped customer segments and developing tailored offerings to meet their needs.
  • Led a high-performing sales team, providing coaching and ongoing support to ensure success.
  • Cultivated and maintained strategic alliances with key partners and vendors.
  • Spearheaded trade show participation, showcasing products effectively while networking with potential partners or clients.
  • Reduced operational costs through streamlined workflows, smart budgeting practices, and efficient resource allocation.
  • Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Commercial / Customer Services Manager

UniPrint SA
Durban
08.2015 - 07.2016
  • Daily production meetings and schedules
  • Purchasing of all inks / paper & sundry products (local and international)
  • Direct negotiations with international/local suppliers
  • Order processing for all imports
  • Oversee estimating / repro/designers
  • Arrange /discuss plans for the month-day to day for production managers
  • Annual buying spends of R100million
  • Price list/ control of all contractual pricing
  • Tender bids / international and local
  • Control of stores / finished goods
  • Balanced competing priorities effectively, ensuring all tasks were completed efficiently while maintaining a keen focus on quality control.
  • Boosted company reputation with exceptional handling of high-priority client accounts.
  • Implemented proactive measures to anticipate customer needs, resulting in higher retention rates.
  • Established new call center protocols, leading to reduced wait times and improved overall experience for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Streamlined communication between departments to facilitate prompt responses to customer inquiries.

General Manager

GMH Holdings
Durban
05.2007 - 04.2015
  • Company Overview: Botswana / IMDM (Bam Furn)
  • Arrange and participate in conferences with Engineers; Suppliers and Purchasers to facilitate material inspections, standardization and procurement of parts and equipment
  • Responsible for checking materials including material costs and adequate supply source
  • Implement appropriate and effective sourcing strategies in the areas of materials, supplies and services
  • Forecast inventory requirements, assessed risks and purchased materials
  • Created and implemented successful plans to shift from replenishment to supply chain management model as a Team Leader in a Project Team of four (4)
  • Cut capital investment in inventory
  • Presented models to Executive Management and trained other group teams in the new supply chain management model
  • Launched large printers in SA- SABS approvals
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

National Sales & Marketing Manager

Monk Seal
SOUTH AFRICA
05.2005 - 03.2007
  • Printing on polyester/nylon looms / materials
  • Ink imports from India / Germany
  • Responsible for all facets of Sales on a National level
  • Devising and implementing sales strategies for sales teams
  • Forecasting sales targets
  • Hire, manage and train growing sales force- Nationally
  • Business development throughout the country and internationally
  • Supplemented the accounts base by 300 new customers
  • Secured contracts with major chain stores – nationally
  • Spearheaded the successful introduction and promotion of new ranges thereby increasing sales
  • Cultivated a culture of continuous improvement by encouraging open feedback, resulting in ongoing enhancements to sales and marketing processes.
  • Led a high-performing sales team, consistently exceeding quarterly targets through effective coaching and performance management.
  • Achieved more than 80% of quota in 8 months.
  • Championed product improvements by working closely with R&D teams, ensuring alignment between customer needs and company offerings.
  • Increased national sales by implementing targeted marketing strategies and building strong client relationships.
  • Created and expanded sales presentations to new and existing customers increasing net sales revenue by 53% in sales.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Prepared sales presentations for clients showing success and credibility of products.

National Operations Manager - FMCG

Dowmont Foods – a Division of Afribrand Group
01.2000 - 02.2005
  • Sourcing of the FOIL packaging materials for the finished products
  • Develop infrastructure (warehouses, resources, IT)
  • Procure plant and machinery – Potato chips, Extruded Mold products
  • Hallel Certifications with local authorities and Malaysia
  • Responsible for the day to day running of the operations, logistics and staff
  • Ensure smooth operation of various manufacturing processes
  • Selling of new ranges to Chain stores
  • Logistics management in conjunction with UPS and own fleet
  • Budget management
  • Operational strategizing – Cost effective techniques and time saving mechanism
  • Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
  • Provided analytical rationale to identify, develop and implement activities within allocated account base.
  • Spearheaded initiatives to improve workplace safety, resulting in a significant reduction in accidents and injuries onsite.
  • Identified profitable business leads and built pipeline of prospective customers.
  • Improved customer satisfaction rates through enhanced communication strategies between departments.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Developed processes to save on costs and prevent losses.
  • Analyzed market trends to inform product development decisions, driving innovation in response to consumer demands.

Education

MBA - Business Administration And Management

Regent Business School
Durban, South Africa
10.2024 - Current

Associate of Arts - Sales & Marketing (level 1, 2 & 3), The Art of Selling (level 1 & 2), Direct Selling (level 1, 2, 3, 4 & 5), Sales Training (level 1, 2, 3 & 4), Brand Positioning (level 1 & 2), Marketing Strategy (level 1 & 2), Advertising, Digital Layouts and Fundamentals of Basic Business

Academy of Learning Sales & Marketing
Johannesburg
01.1999 - 09.2003

Master of Science - Chemical Engirneering

ML Sultan Technikon
Durban
01.1992 - 12.1992

High School Diploma -

Lenasia Secondary School
Johannesburg
01.1989 - 12.1989

High School Diploma -

Dale Carnegie School of Excellence
Johannesburg
06.1999 - 09.1999

Skills

Brand Development

References

Available on Request

Personal Information

  • ID Number: 7202225111082
  • Gender: Male
  • Nationality: South African
  • Driving License: Yes
  • Marital Status: Married

Timeline

MBA - Business Administration And Management

Regent Business School
10.2024 - Current

Group Executive Operations and Procurement

Bakers Transport
05.2023 - Current

Head of Supply Chain (Logistics/Procurement)

Lion Match Group
12.2020 - 04.2023

COO – Head of Operations

A5 Group Holdings
05.2019 - 10.2020

Group Head – Sales & Marketing Manager

OWS Group of Companies - Tradeport
08.2016 - 06.2019

Commercial / Customer Services Manager

UniPrint SA
08.2015 - 07.2016

General Manager

GMH Holdings
05.2007 - 04.2015

National Sales & Marketing Manager

Monk Seal
05.2005 - 03.2007

National Operations Manager - FMCG

Dowmont Foods – a Division of Afribrand Group
01.2000 - 02.2005

High School Diploma -

Dale Carnegie School of Excellence
06.1999 - 09.1999

Associate of Arts - Sales & Marketing (level 1, 2 & 3), The Art of Selling (level 1 & 2), Direct Selling (level 1, 2, 3, 4 & 5), Sales Training (level 1, 2, 3 & 4), Brand Positioning (level 1 & 2), Marketing Strategy (level 1 & 2), Advertising, Digital Layouts and Fundamentals of Basic Business

Academy of Learning Sales & Marketing
01.1999 - 09.2003

Master of Science - Chemical Engirneering

ML Sultan Technikon
01.1992 - 12.1992

High School Diploma -

Lenasia Secondary School
01.1989 - 12.1989

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Ziyaad MoolaCOO | CEO | HEAD OF OPS