Ziyaad Bhyat

CRM Management Across multiple different projects/teams

• Analyze and implement fixes for any gaps in the process flow of our lead tracking system (CRM)
• Build reports based on the data created in CRM in PowerBi
• Automation of daily reporting (Month to date as well as Day-to-day)
• Maintain any and all systems
• Grant technical support to the team of agents whenever it was needed
• Fault logging and solution testing
• Sole sign off duties for any technical work
• Identify possible enhancements to be implemented as well as ways of automating tasks to free up agent capacity
• Setting end-to-end work flow documents to be the basis of a future CRM
• Acting as a BA to liaise with project managers in order to finalize the requirements of a given project

Data Analyst

• Gather, reorganize and clean data as necessary from primary and secondary sources. Analyze and interpret patterns and trends in structured data sets. Extract actionable business insights and present findings to other professionals. Communicate with various parties to identify data information needs.
• Build a reporting structure based off the captured data from CRM
• Ensure that all data captured is relevant and trustworthy

Administration Roles:

• Supported senior administrators in managing large-scale projects, ensuring timely completion within budget constraints.
• Conducted regular audits of processed files to identify areas for improvement or potential issues.
• Responded to customer inquiries and requests related to products.

CRM Quotations:

• In charge of developing and implementing the lauch of both an automated quotation system built in our CRM (D365) tool in order to facilitate a clear and accurate pricing document to be shared with client.

CRM

• Analyze and implement fixes for any gaps in the process flow of our lead tracking system (CRM)
• Build reports based on the data created in CRM in PowerBi
• Automation of daily reporting (Month to date as well as Day-to-day)
• Maintain any and all systems
• Grant technical support to the team of agents whenever it was needed
• Fault logging and solution testing
• Sole sign off duties for any technical work
• Identify possible enhancements to be implemented as well as ways of automating tasks to free up agent capacity

1.1 Product List Moderation & Implementation

*Stock level updates.

*Compiling of Retired List

• Naming convention of product titles are correct on a daily, weekly basis.

• Checking Product descriptions daily that they are correct and, accurately reflect the item being sold, on a daily, weekly

basis.

• Checking pricing is done correctly to reflect accurately on boule and POs, on a daily, weekly basis

• Checking if discount times are loaded and reflect on Boule on a weekly basis.

• Ensuring weekly and Flash deals are loaded correctly

• Checking uploaded images are hi-res & free from discrimination.

• Checking that product image matches item being sold as per description

• Ensuring discount pricing/ product images reflects correctly on all social media platforms

1.2 Content Moderation

• Naming convention of product titles and pricing are correct on a daily, weekly basis.

• Checking Product Categories and Sub-Categories for new and current features

• Checking that product categories have relevant and enough product listed.

• Checking pricing is done correctly to reflect accurately on Boule on a daily, weekly basis.

• Checking if campaigns are loaded and reflect on Boule on a weekly basis.

• Checking uploaded images are hi-res & free from discrimination.

• Checking that product image matches item being sold as per description

• Ensure Cases list on Boule is up to date and all products are moderated on a daily basis.

• Ensure that product mapping is done daily as and when required to.

• Upload product images and product listings for eShop, Avo Seller, Liquor.

• Updating of all daily tasks on Jira accurately and timeously.

*Build and maintain category development on eshop.

*Research and implementation of category expansion.

1.3 Product Loading

• Add brands on Boule and product level daily.

• Load and search product descriptions, images for eshop partners that does not supply it.

• Ensure 4 eye principle is met within the team for accuracy of pricing, descriptions, images and product names.

• Check front end daily that products are displayed in the correct categories.

• Check that deals are prioritised within the category for maximum customer exposure. Rotate frequently to create customer

excitement.

Research pricing to establish lowest in the market.

Update stock on hand daily from product sheets received from suppliers

1.4 Manage internal and external stakeholders

• Liaise with Marketing team on deals listings and product links, images for mailers and socials are validated correctly.

• Engage with Partner Team on Avo Seller related moderation and Cases Lists.

• Actively support with enablement where system has not stabilized example: Manually upload product listing as well as

images

1.5 Identify and Manage Back Office System Enhancements

*Regression and Production testing. i.e. Boule.

*Front End testing on the various apps.

*Assisting with new features being deployed.

*Identifying system bugs and enhancing system experiences.

*Log all Jira Incidents and Enhancements

*Product management (Prod,Stage,Test)

1.1 Product List Moderation & Implementation

*Stock level updates.

*Compiling of Retired List

• Naming convention of product titles are correct on a daily, weekly basis.

• Checking Product descriptions daily that they are correct and, accurately reflect the item being sold, on a daily, weekly

basis.

• Checking pricing is done correctly to reflect accurately on boule and POs, on a daily, weekly basis

• Checking if discount times are loaded and reflect on Boule on a weekly basis.

• Ensuring weekly and Flash deals are loaded correctly

• Checking uploaded images are hi-res & free from discrimination.

• Checking that product image matches item being sold as per description

• Ensuring discount pricing/ product images reflects correctly on all social media platforms

1.2 Identify and Manage Back Office System Enhancements

*Regression and Production testing. i.e. Boule

*Front End testing.

*Assisting with new features.

*Identifying system bugs and enhancing system experiences.

*Product management (Prod,Stage,Test)

*Internal and External Dev engagements

*Logging of eshop jira's

*Maintaining eshop jira board

• I was appointed and trained as a fully-fledged part time sales consultant in a retail clothing company
• I was trained from entry level to management as I worked part time during all of my school holidays, and weekends for a period of 3 years during which I developed my business acumen skills
• I particularly excelled as a sales consultant as I showed confidence and passion in the products and business that I represented
• This is still an ongoing part-time endeavour

• I was in charge of a team of individuals overseeing the installation and connection of the fibre optic cables
• I was trained to make use of the specialist equipment (OTDR line tester)