Ziviwe Gonono
Social Auxiliary Worker
Cape Town
Summary
Driven Assistant Manager at Lovisa Accessories and Jewellery Store, excelled in fostering team collaboration and enhancing customer satisfaction. Leveraged skills in strategic planning and staff supervision to drive business growth. Demonstrated proficiency in project management and creative merchandising, achieving notable sales growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Lovisa Accessories and Jewellery Store
Cape Town
08.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Shopper
One Cart
Cape Town
01.2022 - 08.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated speed and accuracy in order item selection.
Social Auxiliary Work
Child Welfare Queenstown
Queenstown
07.2017 - 11.2021
- Contributed to improved customer satisfaction by providing excellent service and addressing client needs promptly.
- Completed daily operational logs, forms and reports.
- Delivered high-quality results while working under pressure or meeting tight deadlines.
- Participated in training sessions to enhance skills and stay current with industry best practices.
- Responsible for gardening and home visits.
- Taking minutes during meetings.
- Assist in front desk.
- Group work in primary and high schools
Education
Social Auxiliary Work - Social Auxiliary Work
Cefa
Cape Town 09.2018
HIV/AIDS Counselling And Management - Human Nutrition
Boston City College
Queenstown 01.2009
High School - Grade 12
Mtirara High School
Cacadu 01.2008
Skills
Business planning
Project Management
Cost Control
Recruiting and interviewing
Employee performance evaluations
Sales growth
Budgeting
Staff supervision
Negotiation
Strategic planning
Financial Management
Sales and marketing
Creative merchandising
Languages
Xhosa
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Sotho
Upper intermediate (B2)
Certification
Computer Course
Timeline
Assistant Manager
Lovisa Accessories and Jewellery Store
08.2022 - Current
Shopper
One Cart
01.2022 - 08.2022
Social Auxiliary Work
Child Welfare Queenstown
07.2017 - 11.2021
Computer Course
02-2009
Social Auxiliary Work - Social Auxiliary Work
Cefa
HIV/AIDS Counselling And Management - Human Nutrition
Boston City College
High School - Grade 12
Mtirara High School