Ziphozonke Mbete

· Liase with EBU team and updating them with progress On EBU customer devices that are booked in for repairs,

· Sending Quotes from external repairs to EBU consultants to forward them to their customers,

· Checking if devices are collected from customer to be sent to Aftersales for repairs if not update finding out what is holding them up,

· Sending Quote response to External repairs, invoicing customers repaired devices,

· sending WIP Daily report and WH returns report on a daily basis.

· Advising EBU consultants on MTN repair Policies and Procedures.

· Attending to all EBU queries by liaising with external repairs to relay message to EBU consultant on their customer Query.

· Booking in devices, dispatching device.

• Book in and receipt all Free-to-Use (FTU) devices, warranty assessment devices, and technical repair devices (including EBU devices), ensuring accurate documentation is maintained.
• Prioritize and manage corporate devices, ensuring correct paperwork and proof of purchase are on file.
• Liaise with the Corporate Consultant Team, providing progress updates on EBU customer devices under repair.
• Send repair quotes from external service providers to EBU consultants for forwarding to customers.
• Track customer device collections for aftersales repairs; identify and resolve delays where applicable.
• Send quote responses to external repair providers and manage invoicing for repaired devices.
• Advise Corporate Consultants on MTN repair policies and procedures.
• Handle all corporate queries by liaising with external repair partners and relaying updates to EBU consultants.
• Process invoices for corporate devices sent to external repair partners.
• Oversee dispatch of repaired devices and Free-to-Use units back to customers and the warehouse.
• Prepare and maintain spreadsheets for Free-to-Use devices sent to the warehouse.

• Answer incoming calls from customers, dealers, and prospective clients in a professional manner.
• Assist with handset-related queries and provide troubleshooting support.
• Work scheduled call center shifts according to the duty roster.
• Use system applications such as Wizard, Rockwell, Email, and MTrax to support customer interactions.
• Ensure greetings and call handling meet Rockwell quality standards.
• Resolve customer queries related to handsets, products, services, and prepaid network issues.
• Refer billing and banking-related queries to the appropriate Service Provider.
• Conduct test calls and ensure conversations meet quality benchmarks.
• Process product and service activations using the ISIS system.

• Supervise and coordinate the daily activities of cashiers to ensure smooth front-end operations.
• Monitor cash register performance and verify accuracy of transactions.
• Open and close registers, reconcile cash drawers, and prepare deposits for the bank.
• Step in to operate registers during peak business hours or staff shortages.
• Address and resolve customer complaints or concerns promptly and professionally.
• Assist cashiers with complex transactions or escalated customer issues.
• Maintain a friendly, professional, and welcoming atmosphere for customers and staff.
• Train new cashiers on company policies, procedures, and POS system usage.
• Provide ongoing coaching, mentorship, and performance feedback to cashier team members.
• Help manage cashier scheduling, shift coverage, and staffing adjustments.
• Assist in preparing reports related to cashier performance, cash handling, and transaction discrepancies.
• Collaborate and communicate effectively with managers, the Head Cashier, and other departments to support store operations.

• Greeted and assisted clients in a professional, welcoming manner both in person and over the phone.
• Scheduled and coordinated appointments efficiently, ensuring smooth daily operations.
• Prepared and typed letters, reports, and official documents with accuracy and confidentiality.
• Managed filing systems and operated the switchboard, directing calls and messages appropriately.
• Processed client payments, accurately recorded transactions, and prepared deposits for banking.
• Translated verbal and written communication from Zulu and Xhosa into English to support diverse client needs.
• Followed up on Road Accident Fund queries and provided clients with timely progress updates.