Ziphozenkosi Simphiwe Mdamba
IT Technician
Richards Bay
Summary
I am an experienced Information Technology Administrator. I am a focused, result-driven, self-motivated, and enthusiastic professional. I am eager to exercise the knowledge obtained from my experience and gain technical skills in a challenging work Environment while contributing to meet deadlines, and produce deliverables expected of me. I Enjoy working with and being part of a successful productive team, but also thrive in individual Projects. More than capable of leading a team and thrive working in high pressure and Challenging working environments. Naturally possess excellent interpersonal communication and Negotiation skills, manage work relationships well and have the ability to influence decisions.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
IT Administrator
Umngeni-Uthukela Water
06.2021 - Current
- Assist with Writing SQL scripts on Microsoft SQL Server Manager Studio
- Assist with Adding users to a SQL database
- Giving users permissions on Microsoft SQL Server Manager Studio, Microsoft Dynamics AX 2012, SAGE 300 and DATAVIEWER
- Assist Creating users on Microsoft Dynamics AX, delegating users to their allocated roles
- Assist with Running SQL server reporting services (Vendor Reports)
- Creating PR’s, PO’S, Stock requisitions and re-routing of PR’S
- Using Exchange administrative tools to create user/employee email accounts as well as generating user accounts for printing
- Setting up a PC for the user (connecting to an organization’s local domain network, installing applications, installing Microsoft Windows 7-10,)
- Creating an extension and speed dial for a user as well as running telephone reports.
- · Assisting users remotely using Any Desk with any end user tasks as well as remoting to the servers and working on the servers (Remote Desktop Connection)
- Adding, removing and changing hardware components such as ram and hard drive
- Installing SAGE Evolution software and locating the SQL database
- Assist all users with any logged IT related incident when called upon
- Assist with diagnosing and resolve software and hardware incidents, including operating systems (Windows)
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
- Accurately record, update and document requests using the IT service desk system
- To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
- Apply knowledge of Organisation systems, structures, policies and procedures to achieve results and Demonstrate initiative in follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
- Provide appropriate resolution for tasks or deadlines not met.
- Create and provide application/system guides and manuals to users
IT Intern
Umngeni-Thukela Water
02.2021 - 06.2023
- Analyzed user requirements and developed solutions to meet needs
- Prioritizing request and calls logged for support and performing determination and resolution
- Co-ordinate, control and log queries and complaints across all computing environments
- Monitor supplier repairs and maintenance response times and Liaise with third party vendors to resolve desktop issues
- Maintain reliable and accurate statistics on calls logged and produce weekly and monthly reports as and when required.
- Setting up a help desk system (Spice works) from scratch for the company, integrating it to Active Directory to link with users and devices, designing the portal for users to log calls and login the portal using Active Directory credentials.
- Maintain and update all relevant infrastructure documents. Provide network troubleshooting which include network points, cabling, and network switches
- Under supervision work with the developer and junior developer to design basic elements of programs
- Supported team needs with research and problem-solving abilities
- Utilized source control systems to manage software development cycle
- Installed application software and upgrades, virus protection, and drivers
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem
- Determined and resolved printer and networked copier outages
- Supported IT department in handling technology rollout and maintenance
- Supported team in backup and restoration of Microsoft SQL databases
- Conducted thorough testing of application features, ensuring functionality and reliability before deployment
- Utilized Java, C#, and other programming languages to develop software solutions
- Provided technical support, resolving IT issues to maximize productivity for team members
- Improved software efficiency by identifying and troubleshooting coding issues
- Monitored and logged daily server tasks and reports
- Researched problems and used technical documentation to apply solutions
- Trained and supported end-users with software, hardware, and network standards and use processes
- Provided basic end-user troubleshooting and desktop support
- Conducted system patching and software updates to field laptops using remote access software
- Delivered assistance and support for team-based IT projects
- Helped department set up equipment for meetings, events and operations
- Supported senior developers in implementing new technologies and refining existing systems
- Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution
- Participated in code reviews, learning best practices from experienced team members while providing constructive feedback
- Supported efficient use of available computer terminals and network access by coordinating schedules
- Installed, modified, and repaired software and hardware to resolve technical issues
Work Integrated Learning
Richem Secondary School
Empangeni
02.2020 - 02.2021
- Created a demo and deigned the website for the school (using WordPress)
- Assistant CAT (Computer application Technology) Teacher for grade 10
- Fixing and assisting the staff and teachers with computer tech issues
Education
Cyber Security Certificate +A CompTia - Information Technology
Boston College
Richards Bay 03.2023 - Current
National Diploma - Diploma in Information Technology
Varsity College
Durban, South Africa 04.2001 -
High School Diploma -
Empangeni High School
Empangeni 04.2001 -
Skills
ITIL Processes
Adaptability
Time Management
IP Addressing and Subnetting
Microsoft Dynamics CRM/VRM
Microsoft Dynamics AX
Programming (Java & C#)
IT End User Support (Technical Support)
Help Desk (Spiceworks)
SQL Server Management
DATAVIEWER
Timeline
Cyber Security Certificate +A CompTia - Information Technology
Boston College
03.2023 - Current
IT Administrator
Umngeni-Uthukela Water
06.2021 - Current
IT Intern
Umngeni-Thukela Water
02.2021 - 06.2023
Work Integrated Learning
Richem Secondary School
02.2020 - 02.2021
National Diploma - Diploma in Information Technology
Varsity College
04.2001 -
High School Diploma -
Empangeni High School
04.2001 -