Ziphilele Phinaice Dlamini
FOH supervisor
Randfontein
Summary
Experienced hospitality professional skilled in delivering exceptional customer service and maintaining a welcoming environment. Demonstrates strong leadership capabilities through effective staff training and management, ensuring smooth daily operations and an enjoyable dining experience for guests.
Overview
11
11
years of professional experience
Work History
FOH supervisor
Woolworths cafe
06.2019 - Current
- Overseeing daily restaurant operations.
- Manage service flow.
- Trained and motivated waiters and host.
- Greet guest and handle complaints efficiently
- Ensure a welcoming atmosphere
- Create staff schedule and perform end of day cash up.
Waiter
Mug n bean
01.2016 - 06.2019
- Greeted guest, took orders and served food and beverage.
- Maintained cleanliness and organised sitting area.
Skills
Customer service
Team supervision
Conflict resolution
Order taking
Time management
Staff training
Service flow management
Food safety awareness
Attention to detail
Atmosphere creation
Cleanliness maintenance
Communication skills
Multitasking
References
- Thami, Ngwenya, Woolworths manager, 0760144425, Woolworths, Johannesburg
- Najuwa, Jamalodien, Mug n bean manager, 0786175075, Mug n bean, Johannesburg
Timeline
FOH supervisor
Woolworths cafe
06.2019 - Current
Waiter
Mug n bean
01.2016 - 06.2019