Front Desk Receptionist
The Riverside Hotel
04.2024 - 04.2024
Hi, I’m
Ziphezinhle Mbongwa
Front Desk Reception
Johannesburg
Summary
Dedicated and customer-focused Front Desk Receptionist with experience in delivering exceptional hospitality service. Skilled in managing reservations, handling guest inquiries, and ensuring smooth hotel operations. Known for strong communication, problem-solving abilities, and a professional manner that enhances guest satisfaction. Committed to creating a welcoming environment and supporting team objectives with efficiency and a positive attitude.
Work History
The Riverside Hotel
Front Desk Receptionist
04.2024 - 04.2024
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Delivered friendly, efficient, and professional guest service, ensuring a welcoming atmosphere.
- Managed guest check-in and check-out processes swiftly, enhancing customer satisfaction.
- Handled reservations accurately using hotel property management software, reducing booking errors.
- Operated the switchboard, transferring calls and managing guest inquiries with professionalism.
- Conducted night audit procedures, reconciling daily financial transactions and ensuring data accuracy.
- Addressed guest concerns promptly, turning potential issues into positive experiences.
- Collaborated with housekeeping and maintenance teams to ensure guest rooms and facilities were in top condition.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Resolved customer problems and complaints.
Education
International Hotel SchoolDurban
from Diploma in Hospitality Management
04-2026
University Overview
- Completed Coursework: Front Office Operations, 2024
- Completed Coursework: Customer Service Management, 2024
- Completed Coursework: Hotel Reservations, 2024
- Completed Coursework: Switchboard Operations, 2024
- Completed Coursework: Night Audit Procedures, 2024
- Completed Coursework: Communication Skills, 2024
Skills
Exceptional Customer Service
Effective Communication & Interpersonal Skills
Reservation & Booking Management
Switchboard & Phone System Operation
Multitasking & Time Management
Proficiency in PMS (Property Management System)
Problem Solving & Conflict Resolution
Professional, Polished Appearance
Timeline
International Hotel School
from Diploma in Hospitality Management