Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zintombi Odigie

77 Thomas Road Norton Home Estate Benoni

Summary

Experienced in customer service with a strong emphasis on punctuality and professionalism. Proficient in English communication, ensuring clear interactions with customers and passengers. Demonstrated ability to thrive in both team settings and individual tasks, consistently delivering high-quality performance. Known for maintaining composure under pressure while presenting a polished appearance.

Overview

18
18
years of professional experience

Work History

Lost Property Agent

Colossal Aviapartner
Kempton Park, South Africa
10.2020 - Current
  • Tracked lost luggage statuses through airline systems, ensuring timely updates for affected passengers.
  • Recorded missing damage claims and logged unclaimed baggage items to support resolution processes.
  • Completed daily reports and managed passenger paperwork and contact details to maintain accurate records.

Ticketing and Reservation agent

Mango Airlines
Kempton Park, South Africa
09.2008 - 10.2013

Education

Certificate of Higher Education - travel and Tourism Management

Bostin City college
Kempton Park, GP
01-2024

Certificate of Higher Education - Grade 12

Byletts Combined School
East London, EC
01-2006

Skills

  • Customer relationship management
  • Problem resolution
  • Negotiation strategy
  • Communication skills
  • Leadership abilities
  • Time management

Languages

Xhosa
First Language
English
Intermediate
B1

Timeline

Lost Property Agent

Colossal Aviapartner
10.2020 - Current

Ticketing and Reservation agent

Mango Airlines
09.2008 - 10.2013

Certificate of Higher Education - travel and Tourism Management

Bostin City college

Certificate of Higher Education - Grade 12

Byletts Combined School
Zintombi Odigie