ZINTLE TONI MKANDA

I'm a results-driven Business Analyst with a strong background in stakeholder relationships. I have close on a decade of work experience in Sales and Marketing, Business analysis, and digital marketing.

In my experience, I've developed a proven ability to gather and analyze requirements, which I've applied in a project where I worked with dormant customers to understand their pain points and identify areas for improvement. Through stakeholder interviews, I gathered valuable insights that informed the development of actionable plans to revitalize customer relationships. These plans included targeted retention strategies and process enhancements that drove measurable outcomes, resulting in a significant increase in customer reacquisition and retention rates.

I'm proficient in business analysis tools such as BML W5, SQL, and Power BI, as well as management consulting tools. I'm also technologically adept with expertise in software like Microsoft Office Suite, Sage, Salesforce, and Google Workspace. With an analytical mindset, I excel in problem-solving and driving business growth through data-driven insights.

As an exceptional communicator with a strong service ethos, I deliver tailored solutions that meet diverse stakeholder needs. I'm passionate about leveraging my skills and experience to drive business excellence and growth.

• Date of Birth: 07/02/93
• Gender: Female
• Nationality: South African
• Title: Business Analyst

Charles Moyo

BP/Castrol, Johannesburg

078 513 1104

Unathi Mani

Department of Statistics South Africa, East London

tics South Africa, East London

040 635 032