Hi, I’m
ZINTLE TONI MKANDA
Business Analyst
JOHANNESBURG
Summary
I'm a results driven Business Analyst with close on a decade of work experience, with a strong background in managing stakeholder relationships, operational strategies, business analysis, and digital marketing. Proven ability to gather and analyze requirements, develop actionable plans, and drive measurable outcomes. Proficient in business analysis tools such as BML W5, SQL, and Power Bl, as well as management consulting tools.
Technologically adept with expertise in software like Microsoft Office Suite, Sage, Salesforce, and Google Workspace. An exceptional communicator with a strong service ethos, delivering tailored solutions that meet diverse stakeholder needs.
With an analytical mindset, I excel in problem-solving and driving business growth through data-driven insights and strategic recommendations.
Overview
11
years of professional experience
2
Languages
Work History
Compass Communications Pty LTD (BP/Castrol)
Account Manager/Stakeholder Relationships
03.2022 - 07.2025
Job overview
- Managed key stakeholder relationships in the automotive industry (VW, Land Rover, Nissan, Volvo, Toyota) and heavy-duty vehicles (Mercedes Benz, Scania, Volvo Trucks)
- Conducted regular reviews of account performance metrics to identify trends and areas for improvement
- Facilitated training sessions for stakeholders on product features and benefits
- Led cross-functional teams to address complex stakeholder issues and implement effective solutionsIdentified and analyzed customer needs to tailor services and solutions
- Gathered and analyzed requirements to develop actionable plans and drive measurable outcomes
- Conducted feasibility studies to evaluate the viability of projects and initiatives
- Developed business cases that aligned organizational objectives with stakeholder needs
- Mastered the art of requirement gathering and documentation
- Business Planning
- Developed forecasting models to predict revenue growth and identify opportunities for improvement
- Conducted costing and pricing analysis to inform business decisions and optimize profitability
Department of Statistics South Africa
Field Operations Officer
12.2021 - 02.2022
Job overview
- Project planning and execution
- Developed and implemented field operations strategies to optimize performance and enhance customer satisfaction.
- Monitored field operations to ensure compliance with company policies and standards across all activities.
- Trained and supervised field staff to improve service delivery and operational efficiency.
- Analyzed field data to identify trends and areas for improvement, driving solutions to operational challenges.
- Prepared and presented detailed reports on field operations performance and strategic recommendations to management.
- Conducted thorough risk assessments during field operations to identify potential challenges and develop mitigation strategies.
- Census 3 months Project
SKG Properties
Financial Consultant
09.2018 - 07.2020
Job overview
- Management of Commercial and Residential Property
- Calculate Operating expenses associated with operating and maintaining the commercial and residential property.
- Oversee that commercial or residential property is properly maintained.
- Allocate payments from the bank to the correct accounts.
- Reconcile and update financial statements.
- Collecting outstanding payments from Tenants. Bank reconciliation and intercompany reconciliation.
- Keeping track of all payments and expenditures. Pay our Bonds, suppliers, or vendors.
- Pay Municipal accounts and reconcile municipal accounts.
Old Mutual
Financial Planner
01.2018 - 08.2018
Job overview
- Consistently met my short and long-term targets.
- Handled customer complaints with empathy and composure.
- Developed customized financial plans to meet clients' financial goals and needs.
- Conducted in-depth financial assessments to identify clients' strengths, weaknesses, and opportunities for improvement.
- Monitored client portfolios regularly and made necessary adjustments to align with changing market conditions and client objectives.
- Educated clients on investment options, financial strategies, and risk management to enhance their understanding and engagement.
African Bank
Sales Consultant
10.2016 - 10.2017
Job overview
- Led a high-performing sales team to achieve and exceed revenue targets through effective coaching and mentorship.
- Developed and implemented sales strategies tailored to the needs of local markets in East London, driving significant market share growth.
- Established and maintained strong relationships with key clients, ensuring their needs were met and fostering long-term loyalty.
- Conducted market analysis to identify emerging trends and opportunities, allowing for proactive adjustments to sales strategies.
- Collaborated with marketing teams to create targeted campaigns that increased brand visibility and customer acquisition within the region.
- Cultivated and maintained relationships with key stakeholders, ensuring alignment of sales goals with customer needs and expectations, ultimately fostering loyalty and retention.
Real People
Management Assistant
08.2014 - 08.2016
Job overview
- Maintained comprehensive records of operational processes and stakeholder interactions to support transparency and accountability.
- Facilitated onboarding and training for new employees, enhancing their understanding of company protocols and policies.
- Developed and organized documentation for policy updates and process improvements, ensuring all stakeholders were informed of changes.
- Supported senior management in the development of strategic initiatives by providing detailed research and analysis on market trends.
- Coordinated interdepartmental projects by scheduling meetings, tracking progress, and resolving conflicts to ensure timely completion.
Education
Rhodes UniversityMakhanda
Advanced Diploma from Business Analysis
University Overview
- Applied advanced analytical techniques to solve complex business problems and improve operational efficiency.
- Learned to conduct feasibility studies to evaluate the viability of projects and initiatives.
- Developed proficiency in creating business cases that align organizational objectives with stakeholders' needs.
- Mastered the art of requirement gathering and documentation, ensuring clarity and precision in project objectives.
Buffalo City CollegeEast London
National Diploma from Management Assistant
University Overview
Developed proficiency in managing business correspondence and communication, crucial for stakeholder engagement and clear business operations.
University of Cape TownCape Town
Digital Marketing
University Overview
Developed skills in creating digital marketing plans that align with business goals and customer needs, ensuring effective execution and measurement of results.
Skills
Microsoft Office Suite
Personal Information
- Date of Birth: 07/02/93
- Gender: Female
- Nationality: South African
References
Charles Moyo
BP/Castrol, Johannesburg
078 513 1104
Unathi Mani
Department of Statistics South Africa, East London
tics South Africa, East London
040 635 032
Timeline
Account Manager/Stakeholder Relationships
Compass Communications Pty LTD (BP/Castrol)
03.2022 - 07.2025
Field Operations Officer
Department of Statistics South Africa
12.2021 - 02.2022
Financial Consultant
SKG Properties
09.2018 - 07.2020
Financial Planner
Old Mutual
01.2018 - 08.2018
Sales Consultant
African Bank
10.2016 - 10.2017
Management Assistant
Real People
08.2014 - 08.2016
Rhodes University
Advanced Diploma from Business Analysis
Buffalo City College
National Diploma from Management Assistant
University of Cape Town
Digital Marketing
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