Summary
Overview
Work History
Education
Skills
References
Training
Extracurricular Activities
Timeline
Generic

Zintle Gcinashe Vambe

Port Elizabeth

Summary

I foster strong client relationships while managing budgets effectively. My commitment to excellence and effective communication skills drive successful project outcomes and enhance customer satisfaction. Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes. Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.

Overview

10
10
years of professional experience

Work History

Execution Specialist

Tradeway Promotions
Port Elizabeth
05.2025 - Current
  • Recruit, hire, and develop activation in-store/out-store/events/field teams through resource guidelines and processes.
  • Monitor and measure team members on a daily, weekly, or monthly basis against set KPIs, targets, or objectives.
  • Exception and defect management, using business management systems, checks daily outputs and compliance.
  • System setup, reporting requirements, and implementation/follow-up through to completion.
  • Budget management and approvals of finances.
  • Approval and management of wage payments, salary payments, against approved client budgets.
  • Client reporting & statistics.
  • Management (all aspects) of allocated external agencies.
  • Client relationships are to be maintained with all clients, stakeholders (internal, external, and third parties).
  • Builds peer support and strong internal company relationships with other key management personnel.
  • Managed stakeholder communications, providing updates on project progress and milestones.
  • Participated in ongoing training and compliance activities.
  • Coordinated with other departments to ensure efficient workflow processes.

Venues Co-ordinator

Tradeway Promotions
Port Elizabeth
11.2023 - 05.2025
  • Coordinated events by managing logistics and vendor relationships effectively.
  • Developed event schedules to ensure seamless execution of activities.
  • Load venues onto Promoforce: Accurately and promptly input venue information onto Promoforce and collaborate with internal teams to ensure accurate and up-to-date venue information is available for campaigns & events.
  • Merchie Calling: Conduct outbound calls to venues to gather information, verify details and confirm availability for upcoming campaigns / events, maintaining a professional and courteous approach while representing the company to venues.
  • Venues Intelligence: Research
  • Conduct thorough research on potential venues to identify suitable options for campaigns and events. Staying updated on industry trends, new venues and changes in the market to ensure a comprehensive understanding of available options.
  • Managed bookings and reservations for meetings, conferences, events & activations.

GAP Client Relationship Manager (CRM)

Discovery Health Medical Scheme
Port Elizabeth
05.2022 - 10.2023
  • Cultivated strong client relationships through regular communication and follow-ups.
  • Collaborated with internal teams to resolve customer issues promptly.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Trained junior staff on effective client management techniques and tools.
  • Implemented strategies to enhance overall client engagement and retention initiatives.
  • Maintained accurate records of client interactions and transactions.
  • Collaborated with stakeholders across departments to ensure high-quality customer service delivery.
  • Developed and maintained strong relationships with clients to ensure customer satisfaction.
  • Drove customer escalations to resolution by engaging directly with clients.

Gap Servicing Consultant

Discovery Health Medical Scheme
Port Elizabeth
09.2021 - 05.2022
  • Collaborated with cross-functional teams to enhance project outcomes.
  • Created detailed reports to communicate findings and recommendations.
  • Managed client relationships to ensure satisfaction and retention.
  • Collaborated with clients to develop action plans to address specific challenges and objectives.
  • Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Compiling management reports and analytical spreadsheets on Excel. Using Excel for advanced calculations and graphs.
  • Communicating effectively with internal and external stakeholders effectively orally, telephonically and through written communication.
  • Effectively exercise Conflict Management skills in order to resolve complaints and queries fairly and in accordance with policies and procedures.
  • Deal with escalated queries from the call centre and provide feedback within service level agreements.
  • Uphold a high level of honesty and integrity to deal with confidential information and correspondence.
  • Demonstrate professional and courteous service. Take personal responsibility for correcting client service problems. Promptly and non defensively.

Data Capturer / Service Consultant

Discovery Health Medical Scheme
Port Elizabeth
07.2021 - 09.2021
  • Captured and entered data accurately into company's database systems.
  • Reviewed and verified data entries for completeness and correctness.
  • Assisted team members with data management and retrieval tasks.
  • Collaborated with departments to ensure timely data processing.
  • Maintained confidentiality of sensitive information throughout data handling.
  • Utilized software tools to streamline data entry processes effectively.
  • Updated existing databases with new information as needed.
  • Entered data into various computer programs and databases.
  • Conducted research to ensure data was accurate and up-to-date.

Service Consultant (Inbound)

Discovery Health Medical Scheme
Port Elizabeth
04.2021 - 07.2021
  • Evaluated client needs to recommend appropriate coverage options.
  • Processed policy applications and managed customer inquiries efficiently.
  • Collaborated with team members to improve service delivery and client satisfaction.
  • Educated clients on claims processes and necessary documentation requirements.
  • Maintained accurate records of client interactions and policy updates.
  • Resolved customer complaints by providing timely solutions and support.
  • Conducted follow-ups with clients to ensure continued satisfaction with services provided.
  • Handled incoming calls from customers regarding product or service orders.
  • Utilized problem solving skills while dealing with difficult situations involving dissatisfied customers.
  • Participated in team meetings to discuss potential solutions for improving customer experience.
  • Developed strategies to increase customer loyalty and retention rates.
  • Processed payments for services rendered in a timely manner.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Online English Teacher

Pangea Outsourcing Services
Port Elizabeth
03.2019 - 04.2021
  • Developed engaging lesson plans tailored to diverse student needs.
  • Facilitated interactive online classes to enhance student participation.
  • Evaluated student progress through assessments and feedback sessions.
  • Utilized digital tools to create a dynamic learning environment.
  • Collaborated with colleagues to share teaching strategies and resources.
  • Provided one-on-one support to students requiring additional assistance.
  • Adapted teaching methods based on individual learning styles and preferences.
  • Facilitated group discussions, activities, and other interactive learning opportunities.
  • Utilized audio and visual technology such as video conferencing tools for online classes.

Promoter + Sales / Events Marketer

Best Affordable Marketing
Port Elizabeth
02.2015 - 01.2018
  • Coordinated promotional events to increase brand awareness and customer engagement.
  • Collaborated with sales teams to align marketing efforts with business goals.
  • Engaged customers at events, providing product information and answering inquiries.
  • Built strong base of loyal customers through friendly interactions and professional engagement.
  • Handled rejection professionally and maintained calm demeanor in difficult situations.
  • Created welcoming environment to entice customers to sample products.
  • Provided feedback to clients on the effectiveness of their marketing campaigns.
  • Worked independently with minimal supervision, taking ownership for assignments.
  • Presented professional appearance to produce tangible, positive impact.
  • Tracked market and competitor activities to stay current on products and consumer preferences.

Education

Bachelor of Technology - Public Management

Nelson Mandela University
Port Elizabeth
12.2018

Diploma - Public Management Extended Program

Nelson Mandela University
Port Elizabeth
12.2017

Grade 12 -

Alexander Road High School
Port Elizabeth
01.2013

Skills

  • People-oriented
  • Team collaboration
  • Confident
  • Compliance monitoring
  • Committed and able to function under pressure
  • Resource allocation
  • Honest and hardworking
  • Eager to learn
  • Excellent business writing and reporting skills
  • Not easily intimidated
  • Follows instructions and procedures carefully and thoroughly
  • Delivering results and meeting customer expectations
  • Effective communication

References

  • Gareth, Benedict, team leader coach, 076 446 2576, Discovery Health – Port Elizabeth (ECP), EVDS team (COVID-19 vaccine admin)
  • Siyabulela Gxowa Team Leader Coach 084 252 4869 Discovery Health – Port Elizabeth ECP COST GAP
  • Fumbatha Mashalaba, Operations Manager, 071 473 1794, Discovery Health – Port Elizabeth
  • Mr Qhamani, Bam, Manager / Owner, 074 424 0652, Best Affordable Marketing, Manager / Owner

Training

  • Port Elizabeth Magistrate Court : Domestic Violence Clerk
  • 1 De Villiers Road, North End : 19 June 2017 – 10 July 2017
  • I had performed duties including:
  • Compilation of domestic violence case records.
  • Assist in opening cases of domestic violence and attending to client queries personally and telephonically.
  • Ensure effective management of cases on the domestic violence court and render customer care to all internal and external stakeholders.
  • Ensure effective filing and compilation of statistics in the Section and to perform any other duties assigned by the supervisor.

Extracurricular Activities

Sport : Netball 3rd Team Societies : NSRI – President Events Committee Member Peer Promoter (SABS)

Timeline

Execution Specialist

Tradeway Promotions
05.2025 - Current

Venues Co-ordinator

Tradeway Promotions
11.2023 - 05.2025

GAP Client Relationship Manager (CRM)

Discovery Health Medical Scheme
05.2022 - 10.2023

Gap Servicing Consultant

Discovery Health Medical Scheme
09.2021 - 05.2022

Data Capturer / Service Consultant

Discovery Health Medical Scheme
07.2021 - 09.2021

Service Consultant (Inbound)

Discovery Health Medical Scheme
04.2021 - 07.2021

Online English Teacher

Pangea Outsourcing Services
03.2019 - 04.2021

Promoter + Sales / Events Marketer

Best Affordable Marketing
02.2015 - 01.2018

Bachelor of Technology - Public Management

Nelson Mandela University

Diploma - Public Management Extended Program

Nelson Mandela University

Grade 12 -

Alexander Road High School

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Zintle Gcinashe Vambe