Summary
Overview
Work History
Education
Skills
References
Timeline
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Zintle Sinyondo

Consultant
Cape Town

Summary

Strong willed Telemarketer with high level of enthusiasm and energy. Over 1 years of experience in call center environments. Possessing skills in developing rapport with each customer. Versatile and confident Telemarketer with 4 years of experience in chaotic call center environment. Collaborative member of dedicated and revenue-driven team with tenacity and consumer-oriented approach to supporting long-and-short-term sales goals. Emotionally resilient and sympathetic company representative with enduring professionalism despite high-pressure circumstances. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Telemarketing Acquisition

Home Choice
08.2022 - 02.2024
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Assisted with training and orientation of new employees.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Improved customer retention rates by offering personalized solutions based on their unique needs.

Customer Specialist

Home Choice
05.2018 - 08.2022
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Implemented new strategies to enhance overall customer experience, resulting in increased repeat business.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Updated account information to maintain customer records.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Sale Agent

Home Choice
04.2017 - 05.2018
  • Streamlined sales processes, implementing time-saving strategies that boosted productivity.
  • Exceeded quarterly quotas by effectively managing a large territory of accounts and prioritizing tasks accordingly.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.

Education

High School Diploma -

Phakama Secondary School
Cape Town, South Africa
04.2001 -

Skills

Microsoft office

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References

Name        :Miss Shanaaz Rapeipi

Title          : Team Leader Telemarketing 

Company : Home Choice 

Contact Number: 072 401 5068


Name         : Mr Abduragmaan Saban 

Title            : Team Leader Customer Service Specialist

Company    : Home Choice 

Contact Number: 076 391 0938


Name            : Peter Jacobs

Title               : Team Leader Telemarking Acquisation 

Company       : Home Choice 

Contact Number: 073 493 0537





Timeline

Telemarketing Acquisition

Home Choice
08.2022 - 02.2024

Customer Specialist

Home Choice
05.2018 - 08.2022

Sale Agent

Home Choice
04.2017 - 05.2018

High School Diploma -

Phakama Secondary School
04.2001 -

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