Zintle Petu
Office Manager
Randburg
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
18
18
years of professional experience
1
1
Language
Work History
Front Office Manager
Brands Unplugged
02.2025 - 12.2025
- Switchboard and screen calls for the General manager.
- Take minutes for daily production meetings.
- Ordering of groceries and stationery.
- Follow up on suppliers and orders, update PO spreadsheet.
- Liaise with Store managers and arrange installations and times.
- Receiving deliveries and collections, dispatch and allocate as per each job.
- Plan and supervise driver routes.
- Supervise cleaners and create rosters.
- Pull weekly timesheets and complete leave applications for staff members.
- Filing all HR and finance related documentation.
- General office management.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Quality Assurer
Gauteng Department of Education
10.2024 - 12.2024
- Receive, control, and distribute scripts to the marking team.
- Assist with controlling, distributing, and scanning of scripts.
- Ensure that discrepancies are addressed by the marking team, reconcile the number of scripts, and arrange per subject, PE paper, and District.
- Numerically for indexed archival after marking for easy retrieval in case of Remarks/Recheck/Review.
- Reason for leaving: ADHOC / Temporary appointment.
Research Administrator
Provantage Media
04.2024 - 08.2024
- Conduct research for Auditors and promoters and ensure they have all the relevant information regarding the campaign.
- Data Capturing.
- Assist the various departments with deadlines and workload (ADHOC duties).
- Reason for leaving: Temp position with no opportunities to hire permanent staff.
Provincial Resident Monitor
Gauteng Department of Education
10.2023 - 12.2023
- Monitor the Matric Examination process.
- Visit different sites to ensure they adhere to the Department of Education’s examination process regulations and that it is fair for all South African writing candidates.
- Reason for leaving: ADHOC / Temporary appointment.
Academic Administrator
Stadio Higher Education
08.2022 - 12.2022
- Academic Administrative support to Lecturers and Students.
- Coordinate submission deadlines of examination papers and assignments, accurate and timeous updates of the module outcomes.
- Conduct the remark and review process and perform Student at-risk processes.
- Undergraduate Research Methodology Administration.
- Reason for leaving: Temporary appointment/ Maternity relief role.
Office Manager/Senior Operations Coordinator
AdvTech Group (The Independent Institute of Education)
10.2018 - 06.2022
- Managing the diaries for the General Manager and Operations Manager.
- Taking minutes.
- Travel arrangements.
- Managing day-to-day operations of the Business.
- Payroll systems administration.
- Processing of Independent contractor payments.
- Managing schedules, processing invoices, and maintaining records.
- Contracting of all Independent contractors.
- Onboarding of new employees, access, and IT-related equipment.
- Liaising with the IT department and IT support regarding system-related issues and equipment for IIE Central Academic employees.
- Reason for leaving: I needed more opportunities for growth and rebranding my career plans as I had reached the ceiling in terms of growth with my current employer.
Academic Operations Administrator
AdvTech Group (Vega School of Branding)
04.2012 - 09.2018
- Academic and administrative support to Lecturers and Students, logistics and administration support related to internal and IC contractor lecturers.
- Coordinate submission deadlines of examination papers and assignments.
- Accurate and timely updates of the module outcome document.
- Conduct the remark and review function and perform the Student at-risk process.
- Reason for leaving: Got promoted to a senior role.
Receptionist
AdvTech Group (College Campus)
11.2011 - 03.2012
- Switchboard and reception duties.
- Student application process.
- Student registration process.
- Capturing remarks, amendments, and rewrites.
- Graduating students on Cams/and SAM systems and printing of certificates.
- Archiving old student files and managing the Metrofile process.
Sales Administrator
Telesure Group Services (Auto & General)
11.2007 - 05.2010
- Verify client details.
- Cold calling lead generation.
- Maintaining and updating sales and client records.
- Assist brokers with sales administration and data capturing.
- System clean up of old lead.
- Reason for leaving: The Department closed down, and we were retrenched.
Education
Advanced Diploma - Analytics of Supply Chain Management
Completed
Diploma - Supply Chain Management
Completed
Bachelor of Business Administration - undefined
In progress, completed up to 2nd year level.
High School - undefined
Matric completed
Skills
Organizational skills
Time management
Scheduling
Record keeping
Office Administration
Office management
Secretary duties
Diary management
Travel bookings
Minute taking
Payroll systems administration
Finance administration
Record keeping management
CAM Administration
Quality control
Data Capturing
Archiving and filing
Invoice processing
Sales Administration
Inbound/Outbound Call Centre
Documentation and control
Administrative skills
Customer service
Relationship building
Oral and writing communication
Listening skills
Team management
Complaint handling
Data entry
Issue handling
Administrative support
Operations management
Employee supervision
Human resources
Policy and procedure modification
Event coordination
Workflow coordination
Operational reporting
Inventory control
Effective planning
Expense reporting
Workflow planning
Sales and marketing
Skilled in [software]
Proficient in [software]
Exceptional communication
References
References available upon request
Awards
Employee of the year in 2019., 5th-anniversary award recipient., 10th-anniversary award recipient.
Timeline
Front Office Manager - Brands Unplugged
02.2025 - 12.2025
Quality Assurer - Gauteng Department of Education
10.2024 - 12.2024
Research Administrator - Provantage Media
04.2024 - 08.2024
Provincial Resident Monitor - Gauteng Department of Education
10.2023 - 12.2023
Academic Administrator - Stadio Higher Education
08.2022 - 12.2022
Office Manager/Senior Operations Coordinator - AdvTech Group (The Independent Institute of Education)
10.2018 - 06.2022
Academic Operations Administrator - AdvTech Group (Vega School of Branding)
04.2012 - 09.2018
Receptionist - AdvTech Group (College Campus)
11.2011 - 03.2012
Sales Administrator - Telesure Group Services (Auto & General)
11.2007 - 05.2010
Alison Academy - Diploma, Supply Chain Management
IIE Rosebank College - Bachelor of Business Administration,
Kusile Comprehensive School - High School,
Alison Academy - Advanced Diploma, Analytics of Supply Chain Management