Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Timeline
Generic
Zintle Peter-Sinandile

Zintle Peter-Sinandile

SHE Representative
East London

Summary

Hardworking employee enthusiastic about learning inside and out any environment.


Pursues opportunities to learn new skills and contribute to group success.

Offers strong administrative, relationship-building and problem-solving abilities.


Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries.


Proven track record in exceeding sales goals, growing business and expanding territories


Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.


Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating.


Driven to provide quality customer service, if there's tools.


Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.


Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.


Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers.


Superior communication skills, understanding of client needs and sales closing rates.


Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.


Team player

Overview

16
16
years of professional experience
5
5
Certifications
1
1
Language

Work History

Sales Consultant

Vodacom
East London
02.2022 - 09.2022
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Created detailed sales presentations to communicate product features and market data.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Retained consistent client base by conducting market research to develop brand strategy.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maximized customer retention by resolving issues quickly.
  • Followed up with existing customers to provide additional support and address concerns.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Responded to telephone and in-person requests for information.
  • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Medical Receptionist

Dr Orjie Mediclinic
Bloemfontein
07.2019 - 12.2021
  • Checked patient insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Maintained current and accurate medical records for patients.
  • Completed patient referrals to other medical specialists.
  • Completed and filed financial documentation for accounting purposes.
  • Helped patients complete necessary medical forms and documentation.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Enhanced office productivity by handling high volume of callers per day.
  • Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.

Lead Research Assistant

Jhpiego South Africa an Affiliate of Johns Hopkins University
East London
09.2014 - 04.2018
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Abstract patient’s labs from National Laboratory, and update them to patient files.
  • Complete all required data collection and medical record abstraction within the assigned hospital which will include basic patient interviews
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Maintain accurate and timely data collection and operations by following policies and procedures, and reporting changes needed.
  • Working closely with ECDOH district office, and attend monthly reviews organized by the Province
  • Responds to quality assurance reports from Lead RA within 10 days of receipt.
  • Recruit and enroll eligible participants into the research study in their preferred language (English, Zulu, Xhosa or Afrikaans) .
  • Attend regular research team meetings via email and Skype to review relevant research methods, discussing concerns and status of the study.
  • Attend trainings within the organization and other stake holders like Department of Health and Donald Woods Foundation e.g new drug for TB/HIV patients.
  • Improved operations through consistent hard work and dedication.
  • Developed team communications and information for meetings.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Led projects and analyzed data to identify opportunities for improvement e.g Outreach


Data Capture Clerk

Donald Woods Foundation Fortgrey TB Hospital
East London
11.2013 - 09.2014
  • Gathered and submitted observational information in addition to required data points.
  • Conducted surveys and documented all responses.
  • Delivered efficient daily assignment schedules based on order priority factors to optimize team performance.
  • Collected lab results on NHLS system and capture on the system called EDR-WEB TER.NET.
  • Acquired roadway data for Department of Health Buffalo City Metro and working with other stake holders.
  • Attended training and quarterly reports provided by the Department of Health.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of computer system information by updating EDR-WEB data.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Evaluated source documents to locate needed information.
  • Conducted research, gathered information from multiple sources and presented results.

Administrator/Sales

Vodacom
East London
10.2011 - 11.2013
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Computerized office activities, maintained customer communications and tracked records through delivery.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Generated reports to suggest corrective actions and process improvements.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Leveraged bookkeeping software and automated processes to reduce errors.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Collected, validated and distributed information to employees.
  • Completed forms and reports to facilitate admission, transfer or discharge.

Credit Manager

Retail Credit Solution (RCS)
East London
04.2007 - 06.2010
  • Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
  • Oversaw reporting, documentation and recordkeeping requirements for department.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Obtained and interpreted financial statements to assist in credit limit reviews.
  • Negotiated settlements and payment terms with customers and delivered customized payment plans.
  • Reviewed and analyzed loan procedures.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Work cross-functionally with sales, management and other departments to maintain effective operations.
  • Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Collaborated with management to evaluate credit strategies and develop improvements.
  • Compiled data critical to analysis of annual bad debt.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Attended ongoing professional training to facilitate accurate and productive credit management.
  • Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.
  • Provided training and consulted with struggling teams to help meet monthly target goals.
  • Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Streamlined processes for early identification of potential credit system and monitoring problems.
  • Optimized credit approval and collection processes, improving operational efficiencies.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Developed strategies to expedite payments and customer resolutions.

Debtors Clerk & Sales

Massmart
East London
01.2004 - 03.2007
  • Handled calls per day to address customer inquiries and concerns.
  • Worked with customers to understand needs and provide excellent service.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Saved and implementing cost-saving initiatives that addressed long-standing problems.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Delivered services to customer locations within specific timeframes.
  • Collaborated with team members to achieve target results.
  • Maintained excellent attendance record, consistently arriving to work on time.

Education

High School Diploma -

Mzokhanyo High School
East London
04.2001 -

Computer

ITEC
East London
06.2010 - 11.2010

Skills

Occupational Health And Safety

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 6 staff members.
  • Resolved product issue through consumer testing.
  • Successfully launched Outreach.
  • Achieved best through effectively helping with BCM Dept of Health Data Clean up.


Software

Microsoft

Certification

CPSP - Certified Professional Sales Person

Interests

Community & Youth building

Timeline

Sales Consultant

Vodacom
02.2022 - 09.2022

Medical Receptionist

Dr Orjie Mediclinic
07.2019 - 12.2021

Lead Research Assistant

Jhpiego South Africa an Affiliate of Johns Hopkins University
09.2014 - 04.2018

Data Capture Clerk

Donald Woods Foundation Fortgrey TB Hospital
11.2013 - 09.2014

Administrator/Sales

Vodacom
10.2011 - 11.2013

Computer

ITEC
06.2010 - 11.2010

Credit Manager

Retail Credit Solution (RCS)
04.2007 - 06.2010

Debtors Clerk & Sales

Massmart
01.2004 - 03.2007

High School Diploma -

Mzokhanyo High School
04.2001 -

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Zintle Peter-SinandileSHE Representative