Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic
Zintle Ntshangase

Zintle Ntshangase

Sandton,South Africa

Summary

Efficient [Office Administrator with 6 years of experience answering high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with drive to succeed. Organised clerical team member adaptable to needs of different projects, tasks and staff. Maintains organised, tidy spaces and helps team members. Savvy with multiple programs and tools to streamline work.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

Office assistant

Imraan Holdings (pty) ltd
Benoni, Gauteng
11.2023 - 03.2024
  • Kept adequate office supplies on hand to support
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Called customers with past-due invoices to request prompt payment.
  • Entered handwritten data into computers for easy retrieval.
  • Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Greeted guests and clients with warmth and professionalism.
  • Delivered services to customer locations within target timeframes.
  • Oversaw daily operations to achieve high productivity levels.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Increased customer satisfaction by resolving issues.

Sales and customer service representative

Zk biyela investments (pty) ltd
Fourways, Gauteng
02.2021 - 08.2023
  • Collaborated with internal teams to relay customer feedback for product and service improvements.
  • Generated leads through proactive outreach and networking initiatives.
  • Handled customer complaints, providing appropriate solutions and recommending alternatives.
  • Offered current, accurate advice on optional solutions for concerns.
  • Worked in collaboration with sales team to achieve collective targets and goals.
  • Advised customers on availability, pricing and location of products.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Prepared necessary forms to complete transactions.
  • Set appointments with field teams to carry out service changes or deliver new products.
  • Updated customer databases with accurate and current information.
  • Maintained detailed records of customer interactions and transactions for efficient follow-up.
  • Assessed customer needs to tailor product recommendations to individual requirements.
  • Applied effective problem-solving skills to address customer concerns and enquiries.

Office administrative assistant

ABC Construction
Sandton, Gauteng
02.2019 - 11.2020
  • Assisted with financial tracking and budget enforcement by approving financial expenditures.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Prepared and distibuted meticulous notes and high-quality reports within deadlines.
  • Kept adequate office supplies on hand to support staff and business requirements.
  • Accurately and efficiently word-processed [Type] reports, reviews and correspondence for [Result].
  • Handled day-to-day office activities and operations including [Task] and [Task].
  • Received, sorted and distributed incoming mail.
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
  • Arranged filing systems for easy use and retrieval by personnel.
  • Acted as main contact for staff and clients.
  • Took dictation and transcribed words for staff to create records and correspondence.
  • Opened and routed business parcels and letters.
  • Assisted managers in compiling and organising materials for meetings.
  • Created email notifications, invitations and agendas for meetings, events and appointments.
  • Kept and maintained accurate filing system for preservation of office information.
  • Gathered information, created charts and produced reports for staff.
  • Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
  • Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Provided printing, photocopying scanning support to colleagues.
  • Established improved workflows to maximise communication and efficiency.
  • Classified physical and digital documentation with correct codes.
  • Wrote professional letters, emails and memoranda for business communication.
  • Processed new customer orders, coordinated related documentation and adjusted account balances.

Education

Certificate of Higher Education - Administration

ARCELOMITTAL SCIENCE CENTER
Vereeniging, Gauteng
02.2017 - 12.2018

Skills

  • Microsoft Office proficiency
  • Detailed meeting minutes
  • Filing experience
  • Business correspondence
  • Database maintenance
  • Employer Liability Insurance knowledge
  • Multi-line phone systems
  • Self-directed
  • Assessment scheduling
  • Professional and mature
  • Supply ordering
  • Schedule management
  • Office staff leadership
  • Business administration
  • Data entry


Languages

English
Fluent

Affiliations

  • Reading
  • Yoga

Accomplishments

presentation and reading certificate in English

References

References available upon request.

Timeline

Office assistant

Imraan Holdings (pty) ltd
11.2023 - 03.2024

Sales and customer service representative

Zk biyela investments (pty) ltd
02.2021 - 08.2023

Office administrative assistant

ABC Construction
02.2019 - 11.2020

Certificate of Higher Education - Administration

ARCELOMITTAL SCIENCE CENTER
02.2017 - 12.2018

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Zintle Ntshangase