Zintle Maliwa

• Supported residents with daily living activities and personal care needs.
• Facilitated social activities that enhanced residents' emotional well-being and fostered community engagement.
• Maintained cleanliness of resident living spaces and common areas.
• Recorded resident observations and communicated changes to healthcare teams to ensure timely interventions.
• Collaborated with multidisciplinary teams to create individualized care plans.
• Delivered companionship and emotional support, enhancing resident comfort and preserving dignity.
• Encouraged independence by assisting clients with daily tasks safely.
• Responded promptly to emergencies, adhering to safety protocols.

• Prepared nutritious meals according to dietary guidelines and resident preferences.
• Managed kitchen inventory, ensuring daily availability of fresh ingredients to meet resident meal requirements.
• Trained staff on food safety standards and proper cooking techniques.
• Collaborated with healthcare team, addressing residents' dietary needs to promote health and well-being.
• Maintained cleanliness and organization of kitchen and food storage areas.
• Supervised kitchen staff, optimizing workflow during service hours to enhance meal service efficiency.
• Implemented waste reduction practices to enhance kitchen efficiency.
• Inspected kitchen equipment for cleanliness and functionality before use.

• Maintained high cleanliness and presentation standards by cleaning guest rooms thoroughly.
• Replenished supplies and amenities in rooms and common areas to enhance guest convenience.
• Collaborated with housekeeping team for timely completion of cleaning tasks.
• Reported maintenance issues promptly to improve guest safety and satisfaction.
• Followed health and safety guidelines to ensure a safe working environment.
• Provided exceptional customer service by addressing guest requests efficiently.
• Employed deep-cleaning techniques in areas requiring additional sanitation.
• Disinfected frequently touched objects to uphold health standards during operations.

Scheduled meetings and documented minutes to maintain accurate records.

• Coordinated travel arrangements for timely meeting attendance.
• Managed document printing and filing to ensure organized records.
• Created detailed reports and engaging presentations to effectively communicate findings.
• Coordinated travel arrangements and itineraries for staff attending conferences and events.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Scheduled appointments between clients and customers and internal staff members.

• Provided excellent customer service while ensuring guest satisfaction
• Provided exceptional customer service while leading by example.
• Provided exceptional customer service while following company policies and procedures.
• Provided excellent customer service to the guests.
• Monitored customer service requests and responded accordingly
• Provided accurate information to customers about menu options and restaurant policies.
• Sorted packages for takeout and delivery efficiently to meet customer demands.
• Managed ordering and receipt of stock to ensure availability of supplies.
• Created detailed reports and reported to the manager.