Zintle Lilafuthi
Public Relations Management Graduate
Johannesburg
Summary
I hold a national diploma in public relations management. I am a hard working, enthusiastic individual who is always eager to learn new things. I am friendly and welcoming which enables me to build a strong relationship with customers. I have an experience in sales promotions; office administration, customer service, event/restaurant hostessing and modeling background. I have done stills, TV commercials and fashion. I would say working as a model has gained me the ability to flexibility and open to a change, self confidence, to work well with others as well as being resilient. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
13
13
years of professional experience
Work History
Restaurant Hostess
Akti Mediterranean Restaurant
Johannesburg
08.2023 - Current
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Reported problematic guests to management to foster safe and pleasant environment.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
teacher's assistant
Montessori on a hill preschool
Johannesburg
02.2023 - 07.2023
- Serving meals, Engaging in play, Reading to them
- Handed out classroom materials, like pencils, paper, and crayons.
- Maintained safety and security by overseeing students in recess environments.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Put the kids to sleep.
hostess
Emporers palace
Johannesburg
03.2015 - 11.2018
- Guided guests to appropriate seating for party size and provided food and drink menus
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
- Assisted wait staff by taking guests drink orders, clearing tables
- Answered customers' questions about hours, seating, current wait time and other information.
Administrative Assistant
Classic arch
Johannesburg
03.2011 - 04.2012
- Answered and managed incoming and outgoing calls while recording accurate messages
- Organised and stored hard files
- Liaising with the clients regarding replacement bag
Education
Higher National Diploma - Public relations management
UNISA
Johannesburg, GautengSkills
Customer serviceCommunication and interpersonal skillsTeam workingGood work ethicExcel, Word and PowerpointEmotional support and companionshipProblem-solvingMultitasking
Guest seating arrangements
Guest relations management
Hospitality service expertise
Timeline
Restaurant Hostess
Akti Mediterranean Restaurant
08.2023 - Current
teacher's assistant
Montessori on a hill preschool
02.2023 - 07.2023
hostess
Emporers palace
03.2015 - 11.2018
Administrative Assistant
Classic arch
03.2011 - 04.2012
Higher National Diploma - Public relations management
UNISA