Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
CustomerServiceRepresentative
Zintle Dome

Zintle Dome

Customer Service Representative
Cape Town

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Customer Service Agent

CCI SOUTH AFRICA
Cape Town
03.2023 - Current
  • Helped large volume of customers every day with ticket sales and reservations
  • Advised customers of new products and benefits attained
  • Updated customers accounts
  • Changed customers existing reservations

Customer Service Representative

Merchants SA
Cape Town
03.2019 - 10.2019
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Adhered and met KPI and Quality Targets

Education

Grade 12 -

Peak View Secondary
Athlone , Cape Town
01.2013 - 12.2017

Skills

    Complaint resolution

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Certification

Airline Ticket Agent

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Agent

CCI SOUTH AFRICA
03.2023 - Current

Airline Ticket Agent

03-2023

Customer Service Representative

Merchants SA
03.2019 - 10.2019

Grade 12 -

Peak View Secondary
01.2013 - 12.2017

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Zintle DomeCustomer Service Representative