Zintle Dome
Customer Service Representative
Cape Town
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Service Agent
CCI SOUTH AFRICA
Cape Town
03.2023 - Current
- Helped large volume of customers every day with ticket sales and reservations
- Advised customers of new products and benefits attained
- Updated customers accounts
- Changed customers existing reservations
Customer Service Representative
Merchants SA
Cape Town
03.2019 - 10.2019
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Adhered and met KPI and Quality Targets
Education
Grade 12 -
Peak View Secondary
Athlone , Cape Town 01.2013 - 12.2017
Skills
Complaint resolution
Technical Support
Training development aptitude
International sales support
Complaint Resolution
Order taking
Ticketing Sales Representative
Performance Coaching
Certification
Airline Ticket Agent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Agent
CCI SOUTH AFRICA
03.2023 - Current
Airline Ticket Agent
03-2023
Customer Service Representative
Merchants SA
03.2019 - 10.2019
Grade 12 -
Peak View Secondary
01.2013 - 12.2017