Zininzi Ntando
KEY ACCOUNTS
Boksburg,Johannesburg
Summary
Highly skilled, result driven and passionate professional with over 10 years experience( in aviation and aerospace, higher education and NGOs ) in Key Accounts, Client services/ Customer care, Communications, Public Relations and Administrative related positions. Work effectively with cross-functional teams in ensuring operational and service excellence. My expertise include developing and implementing integrated communications and marketing strategy, stakeholder engagement, developing and negotiating partnerships that result in long lasting and mutually benefiting relationships. Adaptable and transformational leader with an ability to work independently, and developing opportunities that further establish organizational goals. People, growth and opportunity is what drives me.
Overview
13
13
years of professional experience
Work History
KEY ACCOUNTS AGENT
ACSA
05.2016 - 02.2021
- Supported client relationships, and the sustainability and profitability of existing and potential commercial stakeholders
- Supported the management of contract implementation and operation according to agreed parameters/signed off SLA to ensure compliance
- Escalated required remedial actions where necessary
- Supported collating of benchmarks from relevant sectors
- Built, supported and maintained healthy, diverse internal and external relationships to ensure achievement of organizational goals
- Provided input, analyses, developed and submit various reports
- Prepared regular reports of progress and forecast to internal and external stakeholders
- Served as the main link of communication between key stakeholders
- Contributed in growing the organization's revenue by ensuring key clients are always satisfied.
LANDSIDE CLIENT MANAGER
ACSA
10.2014 - 04.2016
- Monitored and evaluated Service Level Agreements with stakeholders (government agencies and airlines) within the airport environment
- Facilitated passenger flow including capacity and operational efficiency management
- Built and maintained healthy relationships with both internal and external stakeholders
- Ensured adherence to contractor SLA benchmarks in the terminals and taken remedial actions when required
- Ensured regular communication of new statutory regulations, organizational standards, policies and procedures
- Ensured airline performance is as per Service Level Agreements
- Supervised Landside including Terminal Operations and commercial activities
- Managed Landside vehicle and passenger traffic flows to improve operational efficiency
- Provided detailed incident reports in line with ACSA policies and procedures to ensure full awareness amongst stakeholders
- Performed an operational liaison function between internal and external stakeholders
- Overseen ASQ and QMS activities for Landside Department
AIRPORT MANAGEMENT CENTRE ADMINISTRATOR
ACSA
10.2012 - 09.2014
- Coordinated meetings for AMC with internal and external stakeholders
- Took minutes of meetings and distribution of these to relevant parties
- Data capturing of information as and when required
- Maintained filing systems, both electronic and physical
- Overseeing effective office administration
- Generated procurement orders on Oracle including receipting and invoicing
- Activation of ECC, radio communication, and Process audits as identified by AMC Manager.
QUALITY ASSURANCE ADMINISTRATOR
CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
02.2011 - 09.2012
- Monitored students’ performance to ensure they complete courses according to the institutions’ procedures
- Reviewed data to identify and resolve risks to the university’s quality standards
- Provided training to employees on quality assurance principles and practices
- Conducted internal audits to ensure compliance with regulations or standards
- Monitored data from external sources to identify potential problems with services offered by competitors
- Investigated client’s complaints to determine cause of problems and recommend solutions to correct the issue
- Conducted surveys to identify students’ satisfaction with service quality offered by the institution
- Attended meetings with management to discuss quality issues and identify solutions.
COMMUNICATIONS CONSULTANT
HEART CAPITAL
05.2009 - 05.2010
- Wrote newsletters
- Coordinated events
- Prepared reports and present the status of initiatives
- Designed and implemented social media strategies on Facebook and Twitter.
COMMUNICATIONS INTERN
CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
02.2008 - 08.2008
- Wrote press releases
- Wrote newsletters
- Conducted internal communications audit
- Prepared reports and present the status of initiatives
- Assisted the communication specialist.
Education
Bachelor's degree - Public Relations Management
01.2009
National Diploma - Public Relations Management
01.2008
Matriculation certificate - undefined
01.2005
Skills
- EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLS
- GOAL AND RESULTS DRIVEN
- STAKEHOLDER RELATIONSHIP MANAGEMENT
- RECORDS MANAGEMENT AND REPORT WRITING
- ANALYTIC THINKING AND ATTENTION TO DETAIL
- TIME MANAGEMENT AND DEADLINE DRIVEN
- RISK MANAGEMENT
- WORK WELL UNDER PRESSURE
- CROSS-FUNCTIONAL COLLABORATION
- PROJECT ORGANIZING AND MANAGEMENT
- PROBLEM SOLVING AND CONFLICT MANAGEMENT
- FULLY COMPUTER LITERATE (MICROSOFT OFFICE SUITE)
- CUSTOMER RETENTION
- EVENT COORDINATION
- DRIVING SKILLS: CODE 08
Courses Certifications
- PRINCIPLES AND PRACTICES OF FACILITIES MANAGEMENT, Academy of Facilities Management (Afroteq), 05/01/17
- MS EXCEL 2010 FOR WINDOWS, Presentation Software Training, 03/01/14
- OHS REPRESENTATIVE, Skills Resource Group, 03/01/13
Languages
English
Bilingual or Proficient (C2)
IsiXhosa
Bilingual or Proficient (C2)
Zulu
Bilingual or Proficient (C2)
Afrikaans
Beginner (A1)
References
- Mr. Veto - 0798 901 959 (Airports Company South Africa)
- Mr. Mahlungulu - 084 290 8828 (Airports Company South Africa)
- Ms Ngaye - 064 773 3399 (Cape Peninsula University of Technology)
Timeline
KEY ACCOUNTS AGENT - ACSA
05.2016 - 02.2021
LANDSIDE CLIENT MANAGER - ACSA
10.2014 - 04.2016
AIRPORT MANAGEMENT CENTRE ADMINISTRATOR - ACSA
10.2012 - 09.2014
QUALITY ASSURANCE ADMINISTRATOR - CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
02.2011 - 09.2012
COMMUNICATIONS CONSULTANT - HEART CAPITAL
05.2009 - 05.2010
COMMUNICATIONS INTERN - CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
02.2008 - 08.2008
Cape Peninsula University of Technology - Bachelor's degree, Public Relations Management
Cape Peninsula University of Technology - National Diploma, Public Relations Management
Mount Frere Senior Secondary School - Matriculation certificate,
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