Proven Customer Engagement Administrator with a solid background at Anglo-American Platinum, adept in data analysis and office management. Excelled in maintaining confidentiality, enhancing employee productivity by 30%, and streamlining payroll processes. Skilled in MS Office and effective communication, demonstrating unparalleled multitasking and problem-solving abilities. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Customer Engagement Administrator
Anglo-American Platinum(Mogalakwena Complex)
Mokopane
05.2020 - Current
Handling sensitive information discreetly.
Maintaining strict confidentiality at all times as required and requested by the company policy or legal regulations.
Improving employee productivity with effective time management strategies for daily tasks
Wage, salary, and overtime calculation
Identify and resolve payroll discrepancies
Calculating pay and benefits
Internal reporting for payroll approval
Gather all payroll related data
Monthly payrolls
Compliance
Answer payroll queries
Payroll process inefficiencies
Creating salary sheets and reports
Calculating pay and benefits
Assisting with other administration
Employee information collection
Customer Engagement Administrator
Anglo-American Coal(Goedehoop Colliery)
10.2019 - 03.2020
Payroll process inefficiencies
Maintaining employee records
Compliance
Answering payroll queries
Employee information collection
Gather all payroll related data
Introduction to payroll
Monthly payrolls
Assisting with other administration
Ensuring payments to employees/stakeholders
Wage,salary and overtime calculations
Issuing paybacks
Creating salary sheets nd reports
Conducting monthly audits and simulations
Education
Certificate - Higher Certificate in HR Practices
Rosebank College(Braamfontien Campus)
Johannesburg, South Africa
02.2024 - 12.2024
Certificate - Matric(Grade 12)
Steelcrest High School
Middelburg, South Africa
01.2024 - 12.2024
Skills
Software
SAP Client 300 and 409
Navigator
Languages
English
Bilingual or Proficient (C2)
IsiZulu
Bilingual or Proficient (C2)
Afrikaans
Advanced (C1)
SeSotho
Upper intermediate (B2)
Interests
Researching on the current country's news
Travelling
Reading
Catering
Timeline
Certificate - Higher Certificate in HR Practices
Rosebank College(Braamfontien Campus)
02.2024 - 12.2024
Certificate - Matric(Grade 12)
Steelcrest High School
01.2024 - 12.2024
Customer Engagement Administrator
Anglo-American Platinum(Mogalakwena Complex)
05.2020 - Current
Customer Engagement Administrator
Anglo-American Coal(Goedehoop Colliery)
10.2019 - 03.2020
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