Zinhle Pretty Ngwane
Support Agent
Johannesburg
Summary
Dynamic professional with a proven track record at World Sports Betting, excelling in customer service and team collaboration. Demonstrated expertise in competitor analysis and cash handling, contributing to quarterly sales goals. Known for a friendly demeanor and strong computer skills, driving efficiency and fostering positive client relationships.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
Work History
Trading Admin
World Sports Betting
01.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Race settings - Adjusting place percentages, number of places offered for and which exotic bet types are offered for that race (Based on Tote -TAB).
- Loading of Ante Post Markets, Match-Play Markets and Specials and updating the betting daily.
- Competitor Analysis
- Support for Trader mail
- Screenshots - As soon as a bet comes in for a flagged (High risk) player,you will notify the senior traders.
Senior Branch Clerk
World Sports Betting
01.2015 - Current
- Maintained exceptional standards of customer service, resolving issues promptly and professionally.
- Collaborated with team members to develop strategies for improving overall branch performance.
- Balanced daily cash drawers accurately, mitigating any discrepancies or issues in financial reporting.
- Facilitated communication between clients and management, effectively addressing concerns and feedback.
- Played an instrumental role in achieving quarterly sales goals by consistently meeting personal targets.
- Oversaw cash handling processes, ensuring adherence to regulations and maintaining accurate records of transactions.
- Streamlined branch operations for increased efficiency, training junior clerks on proper procedures.
- Maintained friendly and professional customer interactions.
Education
No Degree - Grade 11
Nghunghunyani High School
Soweto, South Africa 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Team management
References
Name of a person : Mbuyiswa Buthelezi
Designation : Manager (Branch)
Name of company : World sport betting
Contact number : 073 696 2229
Name of a person : Lionel Ncube
Designation : Floor Manager
Name of company : World sport betting
Contact number : 066 230 8821
Timeline
Trading Admin
World Sports Betting
01.2021 - Current
Senior Branch Clerk
World Sports Betting
01.2015 - Current
No Degree - Grade 11
Nghunghunyani High School
04.2001 -
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