Zinhle Penelope Ngcobo

• Prepare presentations and reports for policy engagements
• Prepare capacity building materials
• Conduct trainings for data collection
• Prepare submissions and speaking notes for provincials civil society organizations
• Prepare for stakeholder meetings and taking notes
• Literature search and research report, fact sheets and policy briefs writing etc.
• Provided assistance with preparation of project-related reports, manuscripts and presentations
• Researched and analyzed data to support project-related decisions.
• Oral presentations at local, national and international conferences
• Public speaking for advocacy

Planning, management and coordination of small research research projects;

• Review of relevant literature;
• Test instruments and data collection strategies;
• Data preparation and coding;
• Compiling research reports, presentations, research proposal
• Performed Data analysis (both quantitative and qualitative data analysis)

• Assist customers with technical issues such as broadband, television, email, voice, and Wi-Fi issues via chat.
• Walked individuals through basic troubleshooting tasks.
• Resolved issues with systems, hardware and telephones quickly and accurately.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.

• Teach English online in terms of speaking, pronunciation, reading, understanding and fluency.
• Provided constructive feedback on clients'' written and spoken work, refining their linguistic accuracy and fluency.
• Evaluated educational materials for relevance and effectiveness in meeting students'' unique learning objectives, ensuring optimal results from each session.