Zinhle Nqobile Nokulunga MtshalI
Pietermaritzburg
Summary
Experienced Library Administrator with over 17 years in library and information services. Delivers high-quality information to patrons in a timely manner and develops training programmes to improve library performance. Analyses trends to inform strategic decisions, ensuring responsive and effective service to meet evolving community needs.
Overview
3
3
Languages
19
19
years of professional experience
Work History
LIBRARIAN
Johhanes Phumani Phungula Local Municipality
Ixopo
11.2025 - Current
- Monitored and evaluated the impact of library services on the community, adjusting strategies as needed.
- Compiled monthly reports on library usage statistics, highlighting trends and areas for improvement.
- Assisted with budget tracking and the purchase of new materials, ensuring cost-effective expansion of library collections.
- Coordinated with library services to ensure availability of relevant electronic resources and textbooks for students.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Monitored staff performance and developed improvement plans.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Communicated with Department of Sport, Arts and Culture to enhance partnership effectiveness.
SUBJECT LIBRARIAN
Department of Sport, Arts & Culture
05.2021 - Current
- Deliver specialised information services to assist users in accessing relevant resources.
- Provide a centralized subject request service, conduct subject information searches on online resources.
- Select material for specialised subject fields and research local and international trends on library materials for specialized subject fields.
- Developed and maintained library collection, assessed reference materials, and disposed of outdated and non-circulating resources to enhance relevance and accessibility.
- Conduct Reference interviews and Search information on relevant information sources.
- Develop information resources, compile and maintain information files and records.
- Systematically catalogued library resources to enhance accessibility and organisation.
- Responded to inquiries from KZN librarians regarding library services and resources.
- Provide ongoing professional support to public libraries.
- Contributed to the development of an information service procedure manual to standardise library operations and improve service delivery.
- Investigate alternative resources of information.
- Arrange and take part in training of all library staff around KZN on how to use the SLIMS Brocade System and management of libraries.
- Documented library performance and activities through monthly reports to inform strategic planning and resource allocation.
CATALOGUING LIBRARIAN
Department of Sport, Arts and Culture
10.2019 - 05.2021
- Catalogued and classified nonfiction and fiction library resources for KZN public libraries, ensuring accurate identification and efficient organisation for user access.
- Developed, organised and maintained library collections.
- Ordered books and other materials to match user demands.
- Reshelved books to ensure an organised reading area in the library.
PROMOTIONS LIBRARIAN
Department of Sport, Arts and Culture
09.2016 - 10.2019
- Coordinate and conduct affiliated library's Outreach programmes.
- Assessed collection development and promotional programmes at affiliated libraries, offering tailored advice to optimise library resources and services.
- Distributed library promotional materials to enhance visibility and engagement among affiliated libraries.
- Compiled portfolio of evidence showcasing events and promotional materials supplied to libraries; monitored usage and provided guidance on effective promotion.
- Compiled articles for KZN Librarian newsletter, ensuring timely delivery and relevance to the audience.
CHIEF LIBRARIAN
Ubuhlebezwe Municipality
03.2012 - 09.2016
- Supervised daily library activities and managed staff performance, enhancing collection development and maintenance.
- Managed budget planning for library operations.
- Collected and analysed library statistics to compile comprehensive monthly reports for informed decision-making.
- Trained new staff members to ensure effective integration and service delivery in the library.
- Liaise and communicate with stakeholders and the affiliated libraries, answer client's information quires, shelving.
- Research information in books and on the internet, and other forms of library sources we have.
- Attending to clients' queries and keep records of all operational duties in the library.
- Operate the internet café, Coordinate and conduct Outreach programs and assess the impact of.
- Arrange incoming and outgoing postage, and other documents.
LIBRARY ASSISTANT (ADULT REFERENCE)
Msunduzi Municipality
01.2008 - 03.2012
- Conducted reference interviews and searched relevant information sources to assist patrons effectively.
- Attended to patron queries and maintained accurate record-keeping to enhance service delivery.
- Managed the Inter-Library Loan Using Sabinet Request System.
- Maintained records of outstanding library items and sent reminders to users, ensuring timely return of resources.
- Updated law reports and processed new journals, law reports.
- Shelved books according to library classification system and maintained reading areas.
- Arrange incoming and outgoing postage, and other documents.
- Received National question papers and prepared them for use.
Education
NATIONAL SENIOR CERTIFICATE - IsiZulu, English, Office Practice, Computer Practice, Economics, Public Administration
Umgungundlovu FET
Pietermaritzburg, South Africa01-2002
BTECH - Library and Information Studies, Information Management, Information Retrieval IV, Research Methodology, Preservation and Conservation, Library and Information Practice IV
Durban University of Technology
Durban, South AfricaND - Library and Information Studies, IsiZulu Communication, English Communication, End-User Computing, Human Studies, Information Retrieval 1, Library and Information Practice 1, Library and Information Technology 1, Information Retrieval 2, Library and Information Practise 2, Literature studies, Library Promotion, Library and Information Technology 2, Psychology in Organization, Information Retrieval 3, Library and Information Practice 3, Library and Information Professional practise, Library and Information Technology 3
Durban University of Technology
Durban, South AfricaSkills
- Cataloguing
- Archiving
- Information management
- Research
- Data retrieval
- Sensitive information protection
- Budgeting
- Project management
- Staff supervision
- Training development
- Library instruction
- Report writing
- User engagement
- Effective communication
- Verbal and written communication
- Excel
- MS Word
- PowerPoint presentation skills
- Computer skills
- Record keeping
- Time management
- Community engagement
- Teamwork
- Diverse workforce collaboration
- Team collaboration
- Interpersonal skills
- Customer service
- Leadership
- Complex task handling
- Confidentiality maintenance
- Research skills
- Complex task management
- Advanced computer skills
- Complex task management
- Team collaboration
- Budgeting and Staff supervision
- User engagement
- Interpersonal
- Management
- Staff management
- Training development
- Community engagement
Languages
English
Xhosa
Zulu
Custom
- Dr. Mandla Ntombela, Library Manager, Msunduzi Municipality, 033 392 2650, 083 626 8531
- Mr. C Ndlovu, Manager Community Services, Ubuhlebezwe Municipality, (039) 834 7700
- Mrs N Ndlovu, Assistant Director, Department of Arts and Culture, 033 342 3000, ndlovun@kzndsac.gov.za
- Miss C. Naidoo, Senior Librarian (Reference Library), Msunduzi Municipality, (033) 3922 650
Personal Information
- ID Number: 8204190671081
- Criminal Record: None
Timeline
LIBRARIAN
Johhanes Phumani Phungula Local Municipality
11.2025 - Current
SUBJECT LIBRARIAN
Department of Sport, Arts & Culture
05.2021 - Current
CATALOGUING LIBRARIAN
Department of Sport, Arts and Culture
10.2019 - 05.2021
PROMOTIONS LIBRARIAN
Department of Sport, Arts and Culture
09.2016 - 10.2019
CHIEF LIBRARIAN
Ubuhlebezwe Municipality
03.2012 - 09.2016
LIBRARY ASSISTANT (ADULT REFERENCE)
Msunduzi Municipality
01.2008 - 03.2012
NATIONAL SENIOR CERTIFICATE - IsiZulu, English, Office Practice, Computer Practice, Economics, Public Administration
Umgungundlovu FET
BTECH - Library and Information Studies, Information Management, Information Retrieval IV, Research Methodology, Preservation and Conservation, Library and Information Practice IV
Durban University of Technology
ND - Library and Information Studies, IsiZulu Communication, English Communication, End-User Computing, Human Studies, Information Retrieval 1, Library and Information Practice 1, Library and Information Technology 1, Information Retrieval 2, Library and Information Practise 2, Literature studies, Library Promotion, Library and Information Technology 2, Psychology in Organization, Information Retrieval 3, Library and Information Practice 3, Library and Information Professional practise, Library and Information Technology 3
Durban University of Technology