Zinhle Myra Honono

• Assisted call-in customers with questions and orders.
• Managed high call volume with exceptional professionalism and efficiency.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Contributed to team success, consistently achieving call center performance metrics.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
• Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.
• Promptly responded to inquiries and requests from prospective customers.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Responded to customer requests for products, services, and company information.
• Maintained up-to-date knowledge of product and service changes.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Exhibited high energy and professionalism when dealing with clients and staff.

Worked in call center environment handling manual and automatically dialed outbound calls.

• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
• Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Negotiated with account holders to devise repayment plans and minimize collections receivables.
• Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Established relationships with customers to encourage payment of delinquent accounts.
• Responded to customer inquiries and provided detailed account information.
• Monitored customer accounts for payment delinquency and initiated collection efforts.