Zinhle Bongeka Mthembu
Loan Consultant
Nongoma Town
Summary
Highly detail-oriented and professional Loan Consultant successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Motivated Loan Consultant passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Results-driven Branch Manager experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
7
7
years of professional experience
1
1
Language
Work History
Branch Manager
Barko Financial Services
Durban, Isipingo Branch At Prospecton
01.2017 - 12.2018
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Loan Consultant
Barko Financial Services
Nongoma 1 Isitolo Esikhulu Complex Shop 7, 15 Main Road.
01.2018 - Current
- Increased client retention rates by offering exceptional service and fostering strong relationships.
- Negotiated favorable loan terms on behalf of clients, leveraging strong communication skills and industry expertise.
- Collaborated with team members to develop strategies for meeting sales targets consistently.
- Contributed to the development of new lending products tailored toward niche segments in response to changing market demands.
- Managed a diverse portfolio of loans, ensuring compliance with company policies and industry regulations.
- Enhanced customer satisfaction rates with timely responses to inquiries and thorough explanations of loan processes.
Education
Advanced Diploma - Computer Literacy
Avuxeni Computer Academy
Jozini Campus 11.2012
Skills
Work Prioritization
undefinedTimeline
Loan Consultant
Barko Financial Services
01.2018 - Current
Branch Manager
Barko Financial Services
01.2017 - 12.2018
Advanced Diploma - Computer Literacy
Avuxeni Computer Academy
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