Zinhle Rasmen
Gauteng
Summary
A highly motivated and trained Legal Practitioner (awaiting admission on the 16th of May 2024) with (2) two years litigation experience in criminal and civil matters. Further possessing +- 3 years in the financial services sector working with short term insurance, customer complaints, ombudsman queries, drafting of reports and more. A skilled law graduate with FAIS RE5 accreditation, compliance management certificate from the University of Cape Town as well as a Managing FICA certificate from Moonstone Business School. Experienced and trained in Treating Customers Fairly (TCF) techniques.
Overview
5
5
years of professional experience
Work History
CANDIDATE ATTORNEY
LEGAL AID SOUTH AFRICA
03.2022 - 03.2024
- Litigation in criminal, child justice court, family court and civil matters
- Drafting of summons and pleadings in general
- Conducting research.
- Capturing files and preparing files for quality assurance
- Conducting bail applications
- Offering legal advice and consultations
- Drafting affidavits and heads of arguments
- Negotiations with the NPA.
- Liaising with Investigation Officers and Magistrates.
- Enhanced client satisfaction by providing comprehensive legal advice and representation.
- Maintained strict adherence to professional ethics guidelines, upholding the integrity of the legal profession at all times.
- Attended court proceedings, representing clients'' interests and protecting their rights effectively.
- Cultivated positive relationships with clients by maintaining open communication channels and addressing concerns proactively.
CLAIMS ASSESSOR
LEGALWISE
07.2021 - 03.2022
- Rendering Claims, policy applications, and general legal advice
- Drafting repudiation reports daily
- Administering claim files by discharging company obligations in accordance with service-level agreements
- Liaise with attorneys and branches
- Prepare Reports when required
- General administration duties
- Consultations with members
- Queries from ombudsman
- Customer Complainants.
- Consistently met or exceeded performance goals set by management, demonstrating commitment to excellence within the role of Claims Assessor.
- Reduced turnaround time for claim settlements by prioritizing tasks, effectively managing caseloads, and collaborating with cross-functional teams.
- Established trust among clients by consistently demonstrating empathy and understanding throughout the entire claims assessment process.
LEGAL ADVISOR
WORKERSLIFE INSURANCE
02.2019 - 07.2021
- Working with over 11 different cultures strengthened my cross-cultural communication skills and awareness of cross-cultural sensitivity
- Duties Involved assisting clients on criminal, civil and contractual disputes.
- Drafted legal briefs to counsel for matters that could not be handled in-house.
- Monitoring of files from attorneys and drafting progress reports.
- Enhanced client satisfaction with timely and accurate legal advice on various matters.
- Maintained strict confidentiality while managing sensitive information related to clients'' legal affairs.
- Reduced potential litigation risks by conducting thorough research and providing preemptive solutions to clients.
- Responded to queries raised by clients and the relevant ombudsman.
Education
Masters of law (LLM) Corporate Law -
University of South Africa
Pretoria12.2025
MANAGING FICA - Certificate
Moonstone Business School of Excellence
Pretoria 04.2024
COMPLIANCE MANAGEMENT - Certificate
University of Cape Town
Cape Town11.2023
PROFESSIONAL LEGAL TRAININNG - PLT
LEAD-PVT School For Legal Practice
Pretoria 06.2022
Regulatory Examinations (RE5) - Certificate
Moonstone Business School of Excellence
Pretoria 11.2019
Bachelor of Laws Degree - LLB
University of KwaZulu Natal
Durban04.2019
Skills
- Claims assessment
- Client Communication
- Legal Analysis
- Legal Research
- Legal Drafting
- Document Review
- Legal Compliance
- Case analysis
- Criminal Law
- Litigation Support
- Corporate Law
- Collaboration and Teamwork
- Creative and Critical Thinking
- Microsoft Office
- Policy Knowledge
- Legal Case Management
- Criminal Investigations
- Client Representation
Timeline
CANDIDATE ATTORNEY
LEGAL AID SOUTH AFRICA
03.2022 - 03.2024
CLAIMS ASSESSOR
LEGALWISE
07.2021 - 03.2022
LEGAL ADVISOR
WORKERSLIFE INSURANCE
02.2019 - 07.2021
Masters of law (LLM) Corporate Law -
University of South Africa
MANAGING FICA - Certificate
Moonstone Business School of Excellence
COMPLIANCE MANAGEMENT - Certificate
University of Cape Town
PROFESSIONAL LEGAL TRAININNG - PLT
LEAD-PVT School For Legal Practice
Regulatory Examinations (RE5) - Certificate
Moonstone Business School of Excellence
Bachelor of Laws Degree - LLB
University of KwaZulu Natal
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