Zinhle Ntuli

· Responsible for successfully maintaining product catalog and visual merchandising, continuously updating them in line with campaigns and communications across digital channels and regions.

· Responsible for implementing the merchandising calendar and updating site contents to create an engaging and relevant experience.

· Collaboratively work with the global eCommerce team Marketing team to maximize conversion opportunities plan and execute product strategy to ensure online growth.

· Oversee and support the maintenance of product catalog and product assortment.

· Responsible for successfully elevating key stories and displaying products and categories to create an engaging and relevant experience for clients (i.e., PLP sorting, enhanced product tile, CRM activities, Performance Marketing push).

· Monitor website KPIs to ensure that product is active on the site and appropriately merchandised.

· Evaluate placement and productivity based on analytics to maximize daily sales. Assisting with the day-to-day coordination of e-Commerce marketplace activities

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Educated customers on company systems, form completion, and access to services.
• Collaborated with shipping team to track shipments, verify orders and handle product returns.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Managed timely and effective replacement of damaged or missing products.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.

• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Assisted coworkers and staff members with special tasks on daily basis.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Educated customers on company systems, form completion, and access to services.
• Approved and terminated customer contracts upon request.
• Responded to customer calls and emails to answer questions about products and services.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.

• Spoke to customers in native language to increase loyalty and establish relationships.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Assisted call-in customers with questions and orders.
• Provided information about available products and services, membership details, and purchase advantages.
• Documented customer interactions and transactions, maintaining accurate records of all dealings.
• Overcame objections using friendly, persuasive strategies.

• Fielded customer questions to share information about products, availability, and pricing.
• Assisted customers with prompt and polite support in-person and via telephone.
• Helped customers locate products and checked store system for merchandise at other sites.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Listened to customer needs and desires to identify and recommend optimal products.

• Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
• Met established attendance expectations and team revenue goals to achieve company objectives.
• Maintained Salesforce records by logging prospecting activities, adding new contacts, and updating account information with useful intelligence.
• Followed-up on leads produced by outbound marketing campaigns based on established criteria.
• Educated customers on offerings and upsold products and services to increase revenue.