ZINHLE NDUMO
Durban
Summary
Exceptional sales executive with strong background of success in meeting annual objectives and increasing overall client base. Seeking to build a stronger career profile by joining a progressive organization that provides an opportunity by enhancing skills and abilities and creating mutual benefit. To secure a responsible career opportunity to fully employ the trainings and skills gained, while producing implacable results to the success of the company.
Overview
8
8
years of professional experience
4
4
Certifications
2
2
Languages
Work History
SALES ACCOUNT MANAGER
COCA COLA BEVERAGES SOUTRH AFRICA
05.2023 - Current
- Quality management: Ensuring compliance, quality standards and managed trade replacements.
- Certified brand visibility and activation in outlets using POS and chillers in PFM, National outlets and local and traditional outlets.
- Successfully adhered to 20+- outlets per day.
- Ensured penetration of unforgivable SKUs availability in reasonable stock levels in outlets.
- Monitored recommended price PDAs, price compliance and product sales.
- Accurately placed branded chillers/coolers in performing outlets and implemented exclusive use for CCBSA products.
- Achieve sales targets for assigned areas/outlets.
- Promotions: Implementing promotional plans and ensuring tactical execution
- Merchandising and supervising 2 National outlet merchandisers.
- Coordinating with internal stakeholders to develop customized solutions that addressed unique customer needs.
- Collaborating with cross-functional teams to ensure seamless delivery of products and services.
- Analysing market trends to identify potential areas of growth within industry landscape.
- Participating in ongoing professional development activities to stay current on industry trends and best practices.
ADMIN SUPPORT CLERK (SABSSM VI)
HUMAN SCIENCES RESERCH COUNCIL (HSRC)
07.2022 - 10.2022
- Providing administrative support to project team members
- Providing administrative support to the project team members of the study
- Assist logistics responsibilities including return of the results, post, courier, and office management
- Providing efficient administrative and organizational support to the project; facilitate printing, equipment, and other project requirement
- Maintain asset database for the project and ensure that assets for the project are properly managed
- Preparations of agenda and materials for meetings; minute taking and record keeping of proceedings
- Liaise with support services and monitoring activities
- Process recon claims and other payments
- Facilitate travel arrangements for project-based staff and data collectors as and when required.
- Reduced response time to customer inquiries with prompt and accurate communication.
- Provided backup support to receptionist duties as needed, including answering phones and directing calls appropriately.
- Conducted thorough research to gather pertinent information for various projects, contributing to informed decision-making processes.
- Coordinated schedules for meetings, events, and appointments while effectively managing potential conflicts or overlaps.
- Maintained a well-organized filing system, enabling efficient retrieval of important documents when needed.
COMMUNICATIONS INTERN
HUMAN SCIENCES RESERCH COUNCIL (HSRC)
04.2021 - 03.2022
- Liaising with interviewees on email and conducting follow-ups
- Handling (OYLS) One Year Later Surveys for Covid -19
- Accurately populate data onto excel sheets for data analysis.
- Assisted in development of internal and external communication strategies, resulting in improved stakeholder relations.
- Developed compelling marketing materials for various channels, increasing audience engagement and brand awareness.
- Participated in brainstorming sessions for campaign ideation, contributing innovative ideas that aligned with business objectives.
- Created visually appealing presentations for internal meetings that effectively communicated key messages to team members.
- Managed social media accounts to drive growth and enhance brand reputation.
- Assisted in evaluations of communication tactics, identifying areas for improvement and providing recommendations to enhance overall effectiveness.
- Prepared social media posts and videos with eye for viral content strategies.
- Helped with photo and video production and performed visual and sound editing tasks.
CUSTOMER SERVICE REP
CCI CALL CENTRES
02.2019 - 10.2019
- Retained an impressive 87.9% retention rate on monthly target.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as top performer within the team.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Multitask: adhering to daily target calls, calculating costs, following up, retaining customers and customer service
- Complying to weekly set productive hours
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
PART-TIME BAR LADY
ARTISAN EVENTS
01.2016 - 01.2017
- Provide positive guest experience, interact with customers, and handle alcoholic, frozen drink orders
- Delivered excellent customer service, building and maintaining a positive and professional relationship
- Handle cash and stock on hand.
- Managed inventory by tracking supplies and placing timely orders to prevent shortages.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Improved inventory management by consistently tracking stock levels and communicating shortages to supervisors in a timely manner.
Education
BA in Communication Sciences - Marketing Management And Research
Durban University of South Africa
South Africa12.2025
National Diploma in Drama and production studies - Visual And Performing Arts
Durban University of Technology
Durban, South Africa11.2017
High School Diploma -
Durban Girls Secondary School
Durban, South Africa 04.2001 -
FETC: MARKETING NQF 4 - Marketing
KLM EMPOWERED
Durban, South Africa 04.2001 -
Skills
Good listener
undefinedCertification
Introduction to Research ethics 0.1– TRREE Training program
Accomplishments
- Achieved 100% call adherence on a 25+ call day.
- Met target of 4 customers to upsell on from daily targets.
- Retention rate of 89.2% on monthly target scale.
Skills And Core Competencies
- Proficiency using programs such as CRM, SAP, and Mac Mobile.
- Proficiency with MS Office Suite: Outlook, Excel, PowerPoint, and Word.
- Achieving sales targets and strike rate.
- Work independently.
- Attention to detail in monitoring competition.
- Ability to manage and maintain company assets.
- High level of integrity, confidentiality, and accountability.
- Ability to analyse reports, spread sheets, documents, letters and assist with presentation.
- Good understanding of both company and client operations.
- Proven ability to effectively manage multiple tasks amid changing priorities in a fast-paced environment and produce excellent results.
- Skilled in building and supporting excellent working relationships with external stakeholders and to work as part of a cohesive and supportive team.
Volunteer Experience
DATA COLLECTOR, GOVTECH, 2022-09-01, Engage and collect visitor information: Name, country and company showcasing., Handle sensitive information., Populate information on spreadsheets.
References
Available upon request for POPI Act reasons
Timeline
SALES ACCOUNT MANAGER
COCA COLA BEVERAGES SOUTRH AFRICA
05.2023 - Current
ADMIN SUPPORT CLERK (SABSSM VI)
HUMAN SCIENCES RESERCH COUNCIL (HSRC)
07.2022 - 10.2022
COMMUNICATIONS INTERN
HUMAN SCIENCES RESERCH COUNCIL (HSRC)
04.2021 - 03.2022
CUSTOMER SERVICE REP
CCI CALL CENTRES
02.2019 - 10.2019
PART-TIME BAR LADY
ARTISAN EVENTS
01.2016 - 01.2017
High School Diploma -
Durban Girls Secondary School
04.2001 -
FETC: MARKETING NQF 4 - Marketing
KLM EMPOWERED
04.2001 -
BA in Communication Sciences - Marketing Management And Research
Durban University of South Africa
National Diploma in Drama and production studies - Visual And Performing Arts
Durban University of Technology
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