Zinhle Mngomezulu
Randfontein
Summary
I am a dedicated Claims Credit Officer( Paymaster) skilled in managing client interactions and resolving payment-related inquiries. I have acquired good communication skills effectively with clients and colleagues to expedite finalization of payments enquiries . I utilize strong problem-solving skills to ensure timely processing of payments and client satisfaction.
Overview
4
4
Languages
7
7
years of professional experience
Work History
Claims Credit Officer (Paymaster)
Department of Employment and Labour: Randburg abour Centre
Reason for termination : Transfererd to Randfontein Labour Centre, Gauteng
09.2021 - 06.2026
Duties :
- Ensure implementation of the same day workflow process
- Processing payments using ui2.8 and payment continuation form received on ICRS or UIF online platform to ensure correct banking Details are captured.
- Ensure that pending claims are sent to Assessors or Declarers for adjudication and are attended to as soon as possible.
- Ensure correctness of banking details are verified through Computron daily before processing payment ( that is to check Remits on hold, Vendor on hold and Voucher on hold).
- Log calls for the finalised claims, open next claims, blocked, cancelled or reversed payments to change claim status.
- Ensure pay sheet is reconciled and submitted to supervisor for verification daily.
Beneficiary Service : Internship
Department of Employment and Labour: Sasolburg Labour Centre
Sasolburg
02.2019 - 01.2021
- Render services at help desk as the first point of entry within the Registration services.
- Screen clients on how they could be assisted when they enter the Labour Centre.
- Render employment services to all clients who visit the Labour Centre daily.
- Register work seekers and organizations on relevant system (e.g. Training providers)
- Resolve all complaints on all labour Legislations received from clients.
- Receive all unemployment insurance benefits applications and employer declarations daily
Education
Grade 12 -
Star of the Sea High School
Kwa-Ngwanase12-2012
Bachelor Degree - Public Administration and Human Resource Management
University of Zululand
Empangeni11-2016
Computer Literacy -
Manguzi Public Library
Kwa-Ngwanase10-2013
Skills
- Telephone Etiquette
- Customer Care
- Problem solving
- Good communication skill toward clients and colleagues either verbal and Written
- Self-motivated
- Energetic & Assertive
- Good writing skill
- Planning and Organising
- Computer Literacy
- Interpersonal
- Presentation
Knowledge Acquired
- Unemployment Insurance Act and Regulations (UIA),
- Unemployment Insurance Contributions Act (UICA),
- Department of Employment and Labour and UIF Policies and Procedure/ Operations System / Batho Pele Principles/ Protection of Personal and
- Information Act (POPIA)
Languages
English
Zulu
Sotho
Tswana
Qualities
- I am a very hardworking Public Administration & Human Resource Management graduate from the University of Zululand.
- I have received experiential training from Department of Employment & Labour after completion of my Degree.
- I am an individual, who shows great potential within Administration unit/section.
- I acquired a knowledge of UIF benefits in the department of Employment & Labour, and knowledge of the Department policies, telephone etiquette, and mostly the Batho Pele Principles.
- I am a fast learner and adapt very easily to any situation or new changes.
REFERENCES
- Mr Sebatana Lesenyego
Deputy Director Labour Centre Operations : Sasolburg Labour Centre
0169762284 / 0833104977, Sebatana.Lesenyego@labour.gov.za - Miss Shalati Phakula
Processing Supervisor: Randburg Labour Centre
0113694331 / 078 5576819, Shalati.Phakula@labour.gov.za - Mr B Tau
- Deputy Director Labour Centre Operations: Randfontein Labour Centre
- 0116393618,Benny.Tau@labour.gov.za
Timeline
Claims Credit Officer (Paymaster)
Department of Employment and Labour: Randburg abour Centre
09.2021 - 06.2026
Beneficiary Service : Internship
Department of Employment and Labour: Sasolburg Labour Centre
02.2019 - 01.2021
Grade 12 -
Star of the Sea High School
Bachelor Degree - Public Administration and Human Resource Management
University of Zululand
Computer Literacy -
Manguzi Public Library