Zinhle Kumalo
Berea
Summary
Enthusiastic Housekeeping Supervisor offering 06 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
Umqhele lodge
Richardsbay
01.2019 - 02.2020
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Waitressing
Garden Court
Ulundi
03.2008 - 03.2018
- Quickly and courteasly serve food and beverages to 30 customers per shift.
- Use Lightspeed POS System to process cash, credit and debit card.
- Communicating with Members of the kitchen about orders.
- Support other servers and kitchen staff by completing sidework, such as cleaning and restocking.
Education
High School Diploma -
Matshitsholo High School
501-2007
Some College (No Degree) - Business Management
Ladysmith College
LadysmithSkills
- Staff Evaluations
- Department Coordination
- Cleaning Practices
- Employee Evaluations
- Supply Inventory Management
- Customer Service-Focused
- Vacuuming and Sweeping
- Washing Windows
- Training and Mentoring
- Ironing Clothing
- Health and Safety Compliance
Languages
English
Advanced
C1
Timeline
Housekeeping Supervisor
Umqhele lodge
01.2019 - 02.2020
Waitressing
Garden Court
03.2008 - 03.2018
High School Diploma -
Matshitsholo High School
Some College (No Degree) - Business Management
Ladysmith College