Zinhle Gxagxisa

• Rechecked static data to market sources to ensure accuracy and consistency in data across all internal systems for corporate account purposes
• Answered client’s queries by telephone or email
• Performed data replication and worked closely with the multi-manager team on any fund changes e.g., fund transitions and terminations
• Ensured that ASISA files and instrument price files were received by me
• Collaborated with the relevant IT domain teams (e.g. Charles River and Hiport support)
• Maintained, developed and enhanced systems where necessary
• Prepared recons daily and tackled any issues that might be causing recon breaks related to trades
• Completed short funds report and forwarded to relevant teams for processing
• Requested for new instruments creation where need be, executed the trades that are related to the new instruments and advised for setting up of system parameters for certain instruments
• Maintained instrument static data for the data and valuation team to use
• Investigated instrument data inconsistencies and validation errors
• Advised teams about trades that have to be processed by them for the recons to balance and not have any recon breaks
• Forwarded certain price updates to relevant teams to update daily prices for pricing teams to be able to function accurately when they are executing fund prices
• Assisted with month-end pricing across all portfolios
• Prepared and checked recons as well as resolution exceptions including assisting other teams where needed
• Loaded or processed trades manually or investigate exceptions from recon breaks
• Ensured that trade exchange rate processes are in place
• Monitored the end-of-day price reconciliation process and investigated any identified price/valuation discrepancies
• Dealt with clients’ queries relating to external asset manager data
• Monitored bank holidays, local and international for price updates and file purposes
• Provided enhanced and /or correct requests to system processes
• Was involved in initiative/project work that seeks to simplify and create efficiencies in existing processes
• Put effective controls in place to prevent recurring issues
• Interacted with teams within the department during query resolutions
• Understood the logic behind the way the processing has been executed

Ensure that all Equities, Money Market, Bonds, Collective investments, and Futures trades are matched completely, accurately, and timeously in the Investment System.
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Ensure that settlement instructions for all trades are sent accurately and timeously to the CSDP’s for settlement in the market.
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Ensure that all cash transfer instructions are completed accurately, completely, and timeously to facilitate the settlement of the various nature of trades.
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Ensure that have a firm understanding of the internal systems to ensure all related processing issues can be resolved accurately and timeously.
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Effective liaising with internal and external parties to ensure trade processing and settlement issues are resolved timeously.
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Process documentation to be updated when necessary.

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Collect accurate information and documents to proceed with claim.
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Handle any complaints associated with the claim.
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Adhere to legal requirements, industry regulations and customer quality standards set by the company.
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Ensure the customer is treated fairly and that they receive excellent service in accordance with industry and company guidelines within the stipulated service level agreement.
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Creating claims in progress reports.