Zinhle Gqwaru
Frontline Supervisor
Marimba,GP
Summary
Passionate about securing a position where I can apply my skills and knowledge to drive innovation and achieve remarkable outcomes..
Overview
10
10
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Banking Clerk/Frontline Clerk/Supervisor
Builders Express
Benoni Northmead
09.2019 - 01.2025
- Preparing floats for cashiers and requesting change at the bank to make sure cashiers have enough change before business starts.
- Collecting floats after 2 hours of the beginning of the shift.
- Compiling front-line paperwork and making sure that the necessary reports are sent to the head office daily.
- Responsible for switchboard during the day and making sure I direct calls to the specific departments and assisting customers telephonically and those who walk in the store.
- Responsible for assisting customers with opening accounts and assisting on every debt query.
- Responsible for all repairs brought in by customers liaising with suppliers.
- Assist the HOD when she's not in (2lC)..
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Generated reports detailing findings and recommendations.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
Permanent Cashier (Assistant Supervisor)
Builders Express
Sunward Park
03.2016 - 08.2019
- Assisting cashiers with any customer queries and also assisting on solving issues that cashiers are facing with at the tills.
- Assisting with overrides needed at the tills.
- Assisting with paperwork..
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
Cashier
Builders Express
Sunward Park
08.2014 - 02.2016
- Serving customers at the tills by making sure I assist them and collect money when they finalize their sales and offering customers add ons like bill payments at the tills..
- Obtained cashier of the year for both 2015 and 2016.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Travel & Tourism - Communication Level 1 & 2, Tourism Level 1 & 2, Marketing, Law for Tourism, End User Level 1 & 2
Vaal University of Technology (VUT)
02.2005 - 11.2006
Matric - Zulu, English, History, Travel & Tourism, Economics, Business Economics
Rondebult Secondary School
01.1999 - 12.2003
Skills
Communication Skills
Problem Solving
Ability to train cashiers
Customer Service
Teamwork
Ability to multitask
Leadership
Creativity
Personal Information
- Date of Birth: 01/14/85
- Gender: Female
- Nationality: South African
- ID: 8501140939084
- Cell No: 0847195823
- Address: 16754 Impunzi Street Ext26 Vosloorus
Timeline
Banking Clerk/Frontline Clerk/Supervisor
Builders Express
09.2019 - 01.2025
Permanent Cashier (Assistant Supervisor)
Builders Express
03.2016 - 08.2019
Cashier
Builders Express
08.2014 - 02.2016
Travel & Tourism - Communication Level 1 & 2, Tourism Level 1 & 2, Marketing, Law for Tourism, End User Level 1 & 2
Vaal University of Technology (VUT)
02.2005 - 11.2006
Matric - Zulu, English, History, Travel & Tourism, Economics, Business Economics
Rondebult Secondary School
01.1999 - 12.2003