Zinhle Fundiswa Mashele
Customer care executive
Middelburg
Overview
10
10
years of professional experience
2
2
Languages
Work History
Sales Representative
Summat Training Institute
10.2025 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- attend briefings or meetings
- schedule appointments
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Local office co-ordinator
South African Social Security Agency
11.2018 - 11.2024
- Rendering personal assistance to the Local office manager
- Arrange meetings for the Local office manager
- Arrange the diary of the local office manager
- Consolidate reports for 10 service offices
- Do admin related work for the local office
- Assist service offices with information as to what must they do
- Assist service offices with completion of projects and other grant related issues
- Submit documents to the district office
- Liaise with service offices to prevent litigation
- Schedule and maintain bookings with clients
- Typing of company documents
- Taking down minutes for meetings
Grants Administrator (contract worker)
South African Social Security Agency
01.2016 - 12.2018
- Rendering of social security service
- Screening and completion of customer checklist
- Receive application in terms of the relevant Act
- Attend to social grant related queries to prevent litigation
- Prepare and process grants on Socpen
- Assist in completion of projects and prepare recommendations for management
Grants Administrator
South African Social Security Agency
01.2018 - 10.2018
- Office name: Oakley service office
- Current station: Bushbuckridge Local Office
Radio presenter (gospel show)
Nkomazi Fm
07.2015 - 07.2016
- Duration: 2 years
Education
No Degree - Public Relations
ATTI Nelspruit
Nelspruit, South Africa 04.2001 -
Matric - Siswati Home language, English first additional language, Geography, Life Orientation, Agricultural Sciences
Shinyukane Sec School
01.2014
Bachelor of Arts - Public Relations
University of South Africa
Nelspruit, South Africa 04.2001 -
Skills
Critical thinking and problem solving
Team work and collaboration
Active listening
Computer skills
References
- Miss, Mpangane MK, 0836993257, 0798528397, Local office manager
- Mr, Jan Theledi, 0827924175, previous supervisor
Interests
Community service, Cooking and baking, Outdoor activities, Team or individuals sports
Personal information
- Title: Mrs
- Surname: Mashele
- Full Names: Zinhle Fundiswa
- Date of birth: 1997/07/23
- ID NO: 9707230626088
- Gender: Female
- Marital status: Married
- Nationality: South Africa
- Residential address: Stand no 90 Ext 18 Ametis crest, Middelburg 1055
- Health status: Excellent and medically fit
- Drivers licence: yes (code 10)
Timeline
Sales Representative
Summat Training Institute
10.2025 - Current
Local office co-ordinator
South African Social Security Agency
11.2018 - 11.2024
Grants Administrator
South African Social Security Agency
01.2018 - 10.2018
Grants Administrator (contract worker)
South African Social Security Agency
01.2016 - 12.2018
Radio presenter (gospel show)
Nkomazi Fm
07.2015 - 07.2016
No Degree - Public Relations
ATTI Nelspruit
04.2001 -
Bachelor of Arts - Public Relations
University of South Africa
04.2001 -
Matric - Siswati Home language, English first additional language, Geography, Life Orientation, Agricultural Sciences
Shinyukane Sec School