I would love to work as a Professional Health And Safety Officer
Zingisa Menda Magida
Barista, Health and Safety, Customer Service, Administration Support
Johannesburg,GP
Summary
Dedicated Barista experienced in delivering exceptional customer service and efficient beverage preparation. Managed high-volume periods while training new hires and maintaining compliance with health standards. Fostered a positive team environment to enhance service delivery.
Overview
7
7
years of professional experience
Work History
Barista & Administration Support
Olives and Plates
08.2024 - Current
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Operated coffee brewing equipment and machinery efficiently for optimal beverage production.
- Managed inventory levels, restocking supplies to ensure uninterrupted service during peak hours.
- Handled cash register operations accurately while processing customer transactions swiftly.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
Barista
Le Parc by Tashas Restaurant
01.2022 - 07.2024
- Operated espresso machines, grinders, and brewing equipment to consistently deliver exceptional coffee experiences.
- Prepared and served high-quality coffee beverages according to established recipes and customer preferences.
- Assisted customers with menu selections, providing recommendations based on individual tastes and dietary needs.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
Counter & Scanner (Part-time)
Dial A Stock Taker
10.2021 - 11.2023
- Operated handheld scanning devices to ensure accurate inventory counts.
- Collaborated with team members to streamline stock-taking processes and improve efficiency.
- Trained new staff on proper scanning techniques and safety protocols.
- Conducted regular quality checks to maintain data integrity and accuracy in inventory records.
- Gathered, sorted and scanned documents to enter into computer system.
- Maintained high accuracy levels with thorough quality checks on scanned documents.
- Enhanced scanning efficiency by implementing an optimized workflow, reducing processing time.
Customer Service Representative
Kushinda Catering Companies
09.2019 - 03.2020
- Welcomed customers and presented menus to enhance dining experience.
- Make suggestions based on customer preferences.
- Set up tables and keep them clean.
- Take and serve food and drinks.
- Checked on customers during waiting periods to ensure satisfaction and timely service.
- Verified food and drinks matched customer preferences to maintain order accuracy.
- Follow health department rules and cooperate with team members.
Education
No Degree - Business Administration
Maharishi Invincibility Institute
Johannesburg, South Africa 04.2001 -
No Degree - Python Coding, Digital Entrepreneurship
FNB ACADEMY & UJ LMS
Online 04.2001 -
Zingisa Menda Magida - Call Center Management
Alison
Online 04.2001 -
Zingisa Menda Magida - Occupational Health And Safety Basics
Www.educourse.co.za
Online Modules 04.2001 -
Skills
Beverage preparation
Customer engagement
Customer service excellence
Time management
Safe food handlingngngngngngngng practices
Inventory management
Attention to detail
Employee onboarding
Mathematical proficiency
Mathematical accuracy
Team player
Additional Information
Curious Learning — Project Assistant / Facilitator
Current
- Help children aged 2–7 improve vocabulary through a gaming app.
- Support activities focused on strengthening reading skills.
- Assist with learning sessions by guiding children through age-appropriate tasks.
- Encourage engagement and motivate learners to participate actively.
- Track progress informally by observing participation and improvement in reading/vocabulary.
Interests
Timeline
Barista & Administration Support
Olives and Plates
08.2024 - Current
Barista
Le Parc by Tashas Restaurant
01.2022 - 07.2024
Counter & Scanner (Part-time)
Dial A Stock Taker
10.2021 - 11.2023
Customer Service Representative
Kushinda Catering Companies
09.2019 - 03.2020
No Degree - Business Administration
Maharishi Invincibility Institute
04.2001 -
No Degree - Python Coding, Digital Entrepreneurship
FNB ACADEMY & UJ LMS
04.2001 -
Zingisa Menda Magida - Call Center Management
Alison
04.2001 -
Zingisa Menda Magida - Occupational Health And Safety Basics
Www.educourse.co.za
04.2001 -