Zinele Patricia Mlotshwa

Sales Assistant

Video Town

Johannesburg

01.2004 - 09.2023

Resolved customer complaints in a timely manner.
Processed special orders for out-of-stock items when necessary.
Analyzed customer feedback data to identify areas of improvement within store's services.
Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
Assisted in creating displays to promote products.
Greeted customers and provided assistance with product selection.
Managed cash register transactions accurately and efficiently.
Ensured that all promotional materials were properly displayed in their designated areas.
Provided excellent customer service to clients in person and over the phone.
Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
Processed orders accurately and efficiently using a POS system.
Organized stockroom shelves, racks and bins according to store layout and product categories.
Informed customers about current promotions and discounts.
Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
Attended staff meetings to discuss new products or changes in store policy or procedure.
Assisted customers with returns, exchanges and refunds.
Maintained cleanliness of the sales floor area at all times.

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