Zine Euphemia Tuswa
Legal Professional
Pretoria
Summary
Admitted as an attorney in 2002, with experience practicing in a firm specializing in mediation and commercial mandates, along with some litigation. Trained as a financial advisor at Sanlam and Old Mutual Life PFA, with involvement in marketing, sales, compliance, accreditation, and risk management. Expertise in ensuring compliance with industry statutes such as the Long-term Insurance Act, Pension Funds Act (now Retirement Fund Act), FAIS Act, and FCA. Transitioned to Office Manager at the FAIS Ombudsman in 2011, where I developed HR policies and effectively managed risk while keeping parties informed of legislative updates. Currently serving as a case manager, investigating complaints under the FAIS Act and General Code of Conduct, utilizing skills in drafting contracts and negotiating settlements during mediation disputes.
Overview
29
29
years of professional experience
2026
2026
years of post-secondary education
Work History
Adjudicator
FAIS Ombud
07.2012 - Current
- Investigating complaints in terms of: The Financial Advisory and Intermediary Services(FAIS) Act, the General Code of Conduct for Authorized Financial Services Providers and Representatives and principles of Insurance Law
- Mediating disputes and negotiating settlements between parties to a complaint.
- Analysis of Evidence and drafting of case concepts( Investigation report)
- Drafting correspondence,recommendations,referrals and dismissals of complaints
- Preparing first drafts of formal determinations
- Analysing and recording data for statistical purpose
Office Manager
FAIS Ombud
03.2011 - 07.2012
- Maintained and Implemented HR Policies
- Maintained and managed leave register
- Coordinated staff training needs
- Maintained and managed employee files
- Sit on the risk committee to ensure policies are in line with strategy
- Sit on various bodies to ensure that proper procedures are followed
- Presented audit report to Exco members
- Investigate risk areas and provide solutions
- Ensured that security and safety procedures are implemented
- Maintained and managed EXCO Files
- Ensured that all updates on legislation are communicated to all relevant parties
- Responsible for all roll-out of risk management plans
- Assisted management with daily running of the office
Financial Advisor
Old Mutual PfA
02.2008 - 01.2010
- Educating both potential and existing clients about financial planning
- Analysing client’s portfolios and developing profile
- Identifying client’s needs and analyzing same
- Writing out report which backs up the sale, highlighting client’s needs and affordability as identified.
Sales Manager
Manzini Financial Services
01.2007 - 01.2008
- As part of the Sales Manager reporting directly to the Director since joining the Brokerage for the AML Financial Services, I participated in decision making involving but not limited to:-
- Recruitment and staff retention strategies.
- Staff Training and development.
- Employee benefits
- Compliance with major statutes which the office has to comply with e.g., FAIS Act and Income Tax Act while rendering financial services.
- Enhancing production by training fellow financial advisors on legal technical aspects and closing the sale
Financial Advisor
08.2004 - 01.2005
Professional Assistant
02.2002 - 01.2004
- Representing clients in civil matters, drafting contracts and mediating in disputes between litigants
Candidate Attorney
02.2001 - 01.2002
- Representing clients in labour matters, civil matters, drafting contracts and mediating in disputes between litigants
Evidence Analyst
03.1996 - 01.2000
- Investigating, analysing statements, researching, identifying and qualifying the victims and families whose human rights and dignity politically violated between 1956-1994
Education
CFP -
University of Free State
Cert - ANTI MONEY Laundering
UPE
Some College (No Degree) - Legal
University of Cape Town
Cape TownSkills
Legal writing
Legal research
Impartial judgment
Courtroom etiquette
Teamwork
Case evaluation
Case analysis
Problem-solving
Legal document preparation
Critical thinking
Mediation techniques
Attention to detail
Skills And Experience
- Trained and admitted as an attorney in 02/2002
- Practiced in a small to medium firm of attorneys with a strong focus on mediation and selected commercial mandates
- Short stint in litigation
- Trained as a financial advisor at Sanlam and Old Mutual Life PFA
- Involved in marketing, sales, compliance, accreditation and risk
- Worked as a professional financial advisor on compliance with statutes governing the industry
- Worked as Sales Manager
- Joined the Office of the FAIS Ombud in 03/2011 as Office Manager
- Developed and maintained HR Policies
- Responsible for rolling out risk management plans
- Investigate complaints in terms of FAIS Act and related legislation
- Drafting and interpreting contracts during mediation disputes
Roles And Responsibilities
Investigating complaints in terms of FAIS Act and related legislation, Mediating disputes and negotiating settlements, Analysis of Evidence and drafting of case concepts, Drafting correspondence, recommendations, referrals and dismissals of complaints, Preparing first drafts of formal determinations, Analysing and recording data for statistical purposes, Maintained and Implemented HR Policies, Maintained and managed leave register, Coordinated staff training needs, Maintained and managed employee files, Sit on the risk committee to ensure policies are in line with strategy, Presented audit report to Exco members, Investigate risk areas and provide solutions, Educating clients about financial planning, Analysing client’s portfolios and developing profiles, Identifying client’s needs and analyzing them, Writing reports that back up sales, Participated in decision making involving recruitment and staff retention strategies, Staff training and development, Compliance with major statutes, Representing clients in civil matters, Drafting contracts and mediating disputes, Representing clients in labour and civil matters, Drafting contracts and mediating disputes, Investigating and analysing statements, Researching and identifying victims of human rights violations
Timeline
Adjudicator
FAIS Ombud
07.2012 - Current
Office Manager
FAIS Ombud
03.2011 - 07.2012
Financial Advisor
Old Mutual PfA
02.2008 - 01.2010
Sales Manager
Manzini Financial Services
01.2007 - 01.2008
Financial Advisor
08.2004 - 01.2005
Professional Assistant
02.2002 - 01.2004
Candidate Attorney
02.2001 - 01.2002
Evidence Analyst
03.1996 - 01.2000
Cert - ANTI MONEY Laundering
UPE
Some College (No Degree) - Legal
University of Cape Town
CFP -
University of Free State
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