Zinayda Bell
Bayview
Summary
I am committed in delivering the best possible service that few can replicate as I am respectful, friendly, and always willing to help. No matter what the situation is, good or bad, there will be a positive outcome. Through my work experience I have proven to be a mature and reliable hard worker, with minimal flaws; and who inspires the people around me. Hard work and dedication is something that I take full pride in. I believe that there is only one way to work, and that's HARD. I productively and efficiently plan my priorities and strategically waste no time. I maintain positive relationships between all staff and customers in both high & low-volume, fast & slow-paced operations. I understand being a great leader that can efficiently plan accordingly without wasting any time is extremely important and essential for a thriving business. I proudly provide my best in quality leadership and customer service dynamics. In addition with my experience and personality i can help with any business success. I am interested in being part of your team and no matter what my tasks are- hard work, speed, efficiency and concentration will be practiced at all times.
Overview
11
11
years of professional experience
Work History
Assistant Waiter
Mediterranean shipping company (msc)
11.2024 - Current
- Assisted waiter in providing professional dining service to guests across multiple venues, enhancing overall guest experience.
- Replenished beverages and condiments to maintain attentive, personalised service, contributing to guest satisfaction.
- Delivered food from galley to dining stations, ensuring efficient service flow and timely meal delivery.
- Maintain cleanliness and organisation of tables, stations, and buffet areas.
- Comply with international health and safety standards, including USPH regulations.
Educator
Ayesha siddiqua islamic institute
09.2019 - 01.2019
- Deliver lessons to students according to the lesson plan
- Reviewed pupils' work and provided constructive feedback to guide improvement
- Prepare first/final exams, quarterly tests, projects, worksheets and grading rubrics
- Engaged in professional development to enhance teaching skills and methodologies
- Maintained a nurturing environment that fostered children's development, supported parents, and promoted Islamic values
- Coordinated extra mural activities to boost student engagement and facilitate holistic learning experiences
- Attended parents' evenings to discuss student progress and foster communication
- Prepared for inspections to ensure compliance with regulations
- Developed learning resources to enhance student understanding and engagement with core curriculum
Educator
St. Michael's college
09.2018 - 01.2019
- Designed and implemented lesson plans to engage students and enhance learning outcomes.
- Researching and developing new teaching materials
- Setting assessments and overseeing examinations
- Marking students' work and recording performance
- Providing learners with one to one support
- Encouraging student participation
- Communicating effectively with other teachers and educational organisations
- Coordinated administrative tasks to streamline educational activities and support teachers.
- Organised and facilitated school sports events to promote student participation and teamwork.
Receptionist
Impress printers
07.2016 - 12.2017
- Greeted and welcomed guests, ensuring a positive first impression of the organisation
- Answered telephone calls and managed switchboard operations, facilitating effective communication
- Directed guests and answered questions, notifying staff of visitor arrivals
- Taking and replying messages, providing information to the caller
- Managed telecommunications systems to ensure reliable communication
- Complying with procedures, rules and regulations on keeping a safe and clean reception area
- Keeping office secure by following procedures
- Documenting and communicating various actions, irregularities and continuing needs
Admin Clerk/facilitator
DTM Recruitment
08.2015 - 07.2016
- Organise and schedule appointments
- Plan meetings and take detailed minutes
- Composed and distributed emails, memos, letters, faxes, and forms to facilitate communication
- Answer and direct phone calls
- Update and maintain office policies and procedures
- Develop and maintain a filing system
- Assist in the preparation of regularly scheduled reports
- Order Office supplies and research new deals and suppliers
- Provide general support to visitors
- Sent out emails and texts for interviews
- Trained call centre agents on operational procedures and policies
- Conducted interviews for job placement compliance, matching candidates with hiring needs
- Captured data accurately for reporting purposes
Waitress/ buffet attendant
Southern Sun Elangeni and Maharani hotel
06.2015 - 07.2015
- Delivered exceptional customer service to ensure guest satisfaction.
- Consistently aimed to exceed customer expectations in service delivery.
- Greeted customers and presented menus to guide their dining choices.
- Take and serve food/drinks orders.
- Make suggestions based on their preferences.
- Up-sell when appropriate.
- Coordinated food service operations during peak hours at the restaurant.
- Supply service bar with food and serve items such as water, condiments, and coffee to patrons.
- Set tables; replenish supply of clean linens, silverware, glassware, and dishes
- Arrange table settings.
- Clean tables, remove dirty dishes, replace soiled table linens.
Educator
Merry hill primary
12.2014 - 06.2015
- Teaching with reference to the CAPS document
- Taught physical education classes to promote student health
- Developed and implemented awareness programmes to enhance student engagement
- Managing duties of an educator, classroom and form class
- Prepare lesson plans before guided by time table
- Followed a stipulated time table for lesson delivery.
- Guiding and help pupils clarify ideas and limit Rast
- Managing the cross country /learn to swim programme
- Supported less fortunate learners to improve access to educational resources
- Managed the arrival and departure of learners to ensure safety
- Built strong relationships with learners, staff, and parents to foster a supportive learning environment
Cashier/ waitress
Nandos
12.2014 - 06.2015
- Executed cashier duties, managing transactions and providing customer assistance to enhance service experience.
- Collecting payments and giving appropriate change
- Ringing up sales
- Cashing up delivery drivers
- Requesting price checks
- Maintaining receipts
- Counting the contents of cash drawer at the end of each shift
- Stock take at the end of every month
- Maintaining cleanliness at all times
- Fulfilled waitress duties, serving food and drinks to customers while ensuring satisfaction and prompt service.
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day's specials
- Provided menu recommendations to customers
- Promoted additional products to customers, contributing to increased sales opportunities.
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
Education
National diploma in educare - Educare
Springfield Fet college
Durban, KZN12-2017
Matric - Matric grade 12
Glenover secondary school
12-2013
Certificate - Teacing english in a foreign language
Teach telf
Cert - Business management
Regent business school
Bcom commerce general
Regent business school
Durban, KZNLanguages
English
Proficient
C2
Portuguese
Beginner
A1
Additional Information
- Date of birth: 17 March 1996
- Marital status: Single
- Drivers licence: Code 10 (C1)
- State of health: Excellent
- Sace registration number: 12772853
- Passport number: A11918872
Attributes
- Highly responsible
- Innovative
- Energetic and hard working
- Ambitious, motivated and confident
- Professional incumbent
- Ability to work with people of different diverse groups
References
- Ms Lisa Moses, Mediteranean shipping company (msc), 031 655 3184
- Mrs. Hawa Vawda, Head of Department (HOD), Ayesha Siddiqua Islamic Institute, 0834087176
- Mr. B Changara, Principal, St. Michael's College, 0833925752
- Mrs. A Agjee, Manager, Impress Printers, 0747626706
- Mrs. M Moodley, Manager, DTM Recruitment, 0313010272
- Ms. L. Ellepan, Head of Department (HOD), Merry Hill Primary, 0314002551
- Miss. Hanissa Da Silva, Buffet Attendant/Waitress, Southern Sun Elangeni and Maharani Hotel, 0815533194
- Miss. Yvonne, Manager, Ethekwini Municipality, 0313113161
- Mrs. Joana Abdullah, Senior Manager, Nandos, 0840124327
Timeline
Assistant Waiter
Mediterranean shipping company (msc)
11.2024 - Current
Educator
Ayesha siddiqua islamic institute
09.2019 - 01.2019
Educator
St. Michael's college
09.2018 - 01.2019
Receptionist
Impress printers
07.2016 - 12.2017
Admin Clerk/facilitator
DTM Recruitment
08.2015 - 07.2016
Waitress/ buffet attendant
Southern Sun Elangeni and Maharani hotel
06.2015 - 07.2015
Educator
Merry hill primary
12.2014 - 06.2015
Cashier/ waitress
Nandos
12.2014 - 06.2015
National diploma in educare - Educare
Springfield Fet college
Matric - Matric grade 12
Glenover secondary school
Certificate - Teacing english in a foreign language
Teach telf
Cert - Business management
Regent business school
Bcom commerce general
Regent business school