CRM
Open To Work
Zinati Gcanga
Centurion
Summary
Experienced administrator with a background in compliance, portfolio management, and dispute resolution across financial services and government sectors. Skilled in policy drafting, CRM and database management, and regulatory reporting, with proven ability to resolve complex complaints, ensure adherence to standards, and deliver clear communication to stakeholders. Currently completing an LLB degree and FAIS-certified with RE1, bringing both legal insight and practical expertise to complaint handling and dispute administration.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Portfolio Administrator
Export Credit Insurance Corporation SOC Limited (ECIC: PMWU & Legal Unit)
12.2023 - 03.2026
- Streamlined administrative workflows, resulting in improved turnaround times for processing insurance applications.
- Led cross-functional meetings to address workflow challenges and implement strategic solutions effectively.
- Championed best practices for managing legal documentation and compliance requirements.
- Facilitated risk assessment processes to evaluate client financial viability and exposure.
- Managed portfolio of credit insurance policies, ensuring compliance with regulatory standards.
- Maintained personnel records and updated internal databases to support document management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Generated reports detailing findings and recommendations.
- Led risk analysis and compliance statements.
- Managed ad-hoc workflow inquiries and administration.
- Handled the development of policies, contracts, letters, agendas.
- Managed data entry and maintenance of client records in compliance with regulatory standards.
- Coordinated legal documentation processes to enhance operational efficiency within the PMWU & Legal Unit.
- Oversaw the integration of new software tools to optimize data management and reporting accuracy.
Project Administrator
City of Cape Town | Projects, Planning & Design Unit
07.2016 - 06.2019
- Coordinated project schedules, ensuring timely completion of deliverables within established deadlines.
- Managed documentation processes for project proposals and contracts, enhancing accessibility and compliance.
- Developed and maintained project tracking systems, streamlining reporting and resource allocation efforts.
- Led cross-functional teams in executing strategic initiatives, aligning with organizational goals and objectives.
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
- Collaborated with project managers to organize operations and achieve demanding schedule targets.
- Facilitated regular team meetings for effective communication, collaboration, and problem-solving efforts.
- Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting.
- Managed budgets for multiple projects, ensuring cost-effective allocation of resources and minimizing overspend.
- Assisted in the preparation of final project reports and presentations through thorough analysis of quantitative data and qualitative feedback.
- Conducted risk assessments to identify potential issues and develop contingency plans accordingly.
- Ensured compliance with company policies and industry regulations.
- Avoided construction delays by efficiently following through with site inspections.
- Improved overall team performance by providing ongoing training opportunities in relevant skills and software tools.
Project Manager
City of Cape Town | Social Development & Early Childhood Development
01.2015 - 06.2016
- Led support team on social and community development services and EPWP interventions.
- Facilitated Programme’s communication documentation, leaflets for printing, branding, and packaging brochures.
- Led a project of 120 EPWP employees, HR related functions, problem-solving, recruitment.
- Co-ordinated training and assessment processes.
- Facilitated skills development of EPWP employees – trained 120 EPWP employees on reporting skills.
- Planned and implemented a programme’s events.
- Led cross-functional teams to develop and implement social development programs.
- Managed project timelines, ensuring alignment with organizational goals and community needs.
- Mentored EPWP workers, fostering skill development and knowledge sharing within the team.
Content Researcher
Western Cape Government | Department of Premier | e-Government for Citizens
02.2012 - 11.2014
- Identified content gaps and initiate content projects.
- Conducted research for the Provincial Government’s online presence.
- Coordinated departmental & related information for all e-Government channels.
- Maintained the Provincial Intranet daily.
- Supported social media engagement - Facebook, Twitter & YouTube accounts.
- Created comprehensive reports summarizing findings to inform policy decisions and project development.
- Devised data visualization dashboards to make complex data more accessible to stakeholders.
- Analyzed website analytics to identify popular topics and tailor future content accordingly, boosting user engagement.
- Collated online web statistics, e.g., Google Analytics.
- Conducted in-depth research to identify trends and insights for e-government initiatives.
- Collaborated with cross-functional teams to develop content strategies aligned with government objectives.
- Analyzed user feedback to improve digital services and enhance citizen engagement.
Admin Assistant (Internship)
City Of Cape Town (Social Development & WC Dept. Cultural Affairs & Sport)
02.2011 - 01.2012
- Fulfilled office coordinating functions, providing administrative support to the Programme Managers.
- Compiled and consolidate submissions and presentations.
- Monitored filing of HR-related documents & records.
- Performed an oversight role towards the project’s archives, records and filing system.
- Managed scheduling and coordination of departmental meetings, ensuring timely communication and resource availability.
- Developed and maintained filing systems to enhance document retrieval efficiency across departments.
- Assisted in preparing reports and presentations, ensuring accuracy and adherence to organizational standards.
Education
Bachelor of Laws (LLB III Year) -
University of South Africa (UNISA)
Pretoria, GP12-2026
Bachelor of Arts - Communication Studies
University of Western Cape (UWC)
Bellville, WC04-2011
Matric - Maths, Physical Science, Maritime Studies: Nautical Sciences & Maritime Economics
Simon’s Town School
Simon’s Town, WC01-2007
Skills
- Microsoft office
- Power BI
- Python
- CRM
- SAP
- MS Project
- SharePoint
- Adobe Creative Suite
Certification
Moonstone Regulatory Body
- 1st Level Regulatory Exam Support for Representatives (RE1)- 2026
Software
Power BI
SAP
Python
Drupal
MailChimp
Adobe Creative Suite
Additional Information
- Served as a Project Administrator in the adoption of Cape Town’s Water Resilience Plan 2017-19: Collaborating with Engineers in planning the Water Resilience Strategy projects on Cape Town’s water crisis within Water and Sanitation’ Reticulation division.
- Collaborated with VPUU in developing 24 ECD centres in the Cape Metro in 2015/16: infrastructure, facilitating compliance, health and safety, registration with National Social Development, empowering EPWP employees to be child-minders and future ECD teachers.
- Collaboration on World Design Indaba 2012: Annual brand campaign between the Western Cape Government and the City of Cape Town’s websites and social media platforms.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Portfolio Administrator
Export Credit Insurance Corporation SOC Limited (ECIC: PMWU & Legal Unit)
12.2023 - 03.2026
Project Administrator
City of Cape Town | Projects, Planning & Design Unit
07.2016 - 06.2019
Project Manager
City of Cape Town | Social Development & Early Childhood Development
01.2015 - 06.2016
Content Researcher
Western Cape Government | Department of Premier | e-Government for Citizens
02.2012 - 11.2014
Admin Assistant (Internship)
City Of Cape Town (Social Development & WC Dept. Cultural Affairs & Sport)
02.2011 - 01.2012
Matric - Maths, Physical Science, Maritime Studies: Nautical Sciences & Maritime Economics
Simon’s Town School
Bachelor of Laws (LLB III Year) -
University of South Africa (UNISA)
Bachelor of Arts - Communication Studies
University of Western Cape (UWC)