Zimkitha Matshanda
Solutions Architect
Monavoni
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
26
26
years of post-secondary education
Work History
Specialist: Technical Solutions Architect
BCX
Centurion,Gauteng
08.2019 - Current
- As a Network Solutions Architect, I’m responsible for recording customer’s business needs, look at technical solutions, design needed solutions, implement the solutions using project management principles and maintain the solutions using ITIL processes and standards
- I engage with external clients, Vendors, relevant internal stakeholders i.e Account managers, Business Developers and Service Managers to understand and shape client strategy and requirements and subsequently presenting solution proposals to clients.
- I manage costing, pricing and design products for all different SD-WAN services, Azure, Managed Lan and Data Centre LAN (Hosting), Global Connect- GWAN, VPNS (MPLS VPN), Metro Ethernet L2 Access, LAN Connect, Dedicated Internet (hosted and on-premise), Broadband Internet, WI-FI, LTE and Microwave wireless Internet connection implementation projects, design and software integration
- I am responsible for planning and implementing Business Unit Offerings and Solutions aligned with the Business Unit ICT strategy once the contract has been finalised.
- I am responsible for the architectural design and technical document, submitting of winning proposals timeously and post design project i.e
- Contracting, project planning, designing, procure, network equipment ordering and service implementation)
- Responsible for financial management within the project; (budget), compile technical service descriptions and detailed accurate costs of implementing
- Writing of technical overview proposals for both private sector and public sector’s RFP and RFI in accordance with ICT standards and the enterprise architecture for Government
- Price and prepare Customer change request forms
- Determine operational objectives through coordinating project start-up and tracking of meetings
- Providing input to client contract negotiations where required
- Provide high level support on Internet product, Internet faults logged and formulate solutions, assist with the project implementation and compiling utilisation reports
- Monitor emerging technologies and provide insights
- Assisting Sales and Bid Team in drafting business strategy solutions and Executive summary
- Assisting Service Delivery Manager with solutions optimization and management of client operation environment on ad hog basis
- Conduct service delivery planning and control
- Assisting Sales and Bid Team in drafting business strategy solutions
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Promoted collaboration between cross-functional teams by serving as a liaison between developers, product managers, and stakeholders during all phases of projects.
Senior Network Engineer
BCX
Centurion,Gauteng
01.2009 - 08.2019
- Responsible for proactively managing and assuring customer network operations, servicing the customer as quickly as possible, collaborating by working together with the team and innovating modernized ways of working.
- Monitoring key performance indicators for network infrastructure to ensure service availability, performance, service levels and service quality on a day to day basis
- Assist to ensuring that all implementation projects and procedures are followed prior to the changes, liaising with different divisions i.e IPNET, MIC, Cybernest, Network Controllers and third-party vendors to make sure that the company meets the Operational Level Agreement and Service Level Agreement with the customer
- Responsible to understand, analyse and for actualization of proposed customer's network, market segment and communications infrastructure in order to design a converged ICT solution
- Translate the customer's specific requirements, both given and inferred into a technical document that will result in a final solution
- Responsible for configuring cisco routers and switches with routing protocols like BGP, Static, OSPF, Vlans and EIGRP to establish customer network connectivity and Quality of Service and Class of Service on the CE routers according to customer’s requirements
- Assist to troubleshoot and improve system performance, capacity, reliability and scalability, troubleshooting various technologies e.g Metro Ethernet dedicated fibre, Fastnet, Metro-Ethernet, VSAT, SDWAN Meraki devices and VOIP
- Attend to BCX and Vendor meetings, participation & presenting suggestions to the customer, recommending network improvements to meet changing business requirements to customers
- Responsible for doing customer’s monthly reports for all customers assigned to me
- Generate network utilization reports for customers using e-Health and advising customers of the sites that need to be upgraded and over utilizing according to the allocated bandwidth speed
- I have advanced and practical knowledge of all monitoring and management systems e.g Smarts, E-health, IPActivator, Unibase, SAM, NCAS and BCC
- Assist field technicians remotely during installation of a new Router/Switch to ensure that devices are reachable and correct configurations are configured
- Assist techs also with customer incidents logged, troubleshooting with them until the router is up and customer is working
- Working closely with Service Managers to resolve all Customer requests and projects running
- Deployed cloud-based network infrastructure, reducing on-site storage and hardware maintenance costs .
Education
Postgraduate Diploma - Business Administration
Unisa
Pretoria 01.2016 - 12.2016
Bachelor of Technology Degree - Communication Networks
Tshwane University of Technology
Pretoria 01.2012 - 07.2013
National Diploma - Information Technology
Eastern Cape Technikon (WSU)
Butterworth 01.2001 - 12.2003
Huawei Certified Pre-sales Associate - IP Network Certificate
Huawei
Gauteng 08.2023 - 08.2025
Project Management certificate -
Unisa
Pretoria 01.2014 - 12.2014
ITILV3 certificate -
EXIN
Pretoria 01.2013 - 01.2013
Cisco Certified Network Associate certificate - Computer Networking
Torque IT
Gauteng 01.2007 - Current
Skills
- Project management
- Team collaboration
- Quality assurance
- Customer relations
- Expert problem solving
- Analytical thinking
- Management collaboration
- Teamwork and collaboration
- Decision-making
- Multitasking Abilities
- Time management
Training
- Fortinet Network Security Expert 1-3
- Configuring and supporting Huawei Networks (HCIA R&S) - Mecer Inter-Ed
- AWS Partner: Cloud Economics Accreditation
- Palo Alto, Prisma SD-WAN: Design and Operation
- Female Leadership Development Programme - Graduate School of Business University of Cape Town
Timeline
Huawei Certified Pre-sales Associate - IP Network Certificate
Huawei
08.2023 - 08.2025
Specialist: Technical Solutions Architect
BCX
08.2019 - Current
Postgraduate Diploma - Business Administration
Unisa
01.2016 - 12.2016
Project Management certificate -
Unisa
01.2014 - 12.2014
ITILV3 certificate -
EXIN
01.2013 - 01.2013
Bachelor of Technology Degree - Communication Networks
Tshwane University of Technology
01.2012 - 07.2013
Senior Network Engineer
BCX
01.2009 - 08.2019
Cisco Certified Network Associate certificate - Computer Networking
Torque IT
01.2007 - Current
National Diploma - Information Technology
Eastern Cape Technikon (WSU)
01.2001 - 12.2003
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