Ms word, Excel, Power Point and Oracle
Zimkita Matola
Receptionist
East London
Summary
Proven performer with extensive experience at Alpha Pharm, adept in office management and customer relations. Demonstrated ability to manage tasks efficiently under pressure, ensuring client satisfaction and operational excellence. Skilled in data entry and maintaining high service standards, contributing to positive outcomes and workplace efficiency. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
8
8
years of professional experience
Work History
Receptionist
Alpha Pharm
East London
03.2017 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Waitress
Panarottis
East London
06.2016 - 01.2017
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
No Degree - Human Resources Management
Buffalo City Tvet College
East London, South Africa 04.2001 -
Skills
Data Entry
Telephone skills
File Management
Office Management
Customer and client relations
Organization skills
Drivers licence c1
Software
Timeline
Receptionist
Alpha Pharm
03.2017 - Current
Waitress
Panarottis
06.2016 - 01.2017
No Degree - Human Resources Management
Buffalo City Tvet College
04.2001 -
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