Zimkhitha Tshaka
Project Logistics Customer Excellence Specialist
Johannesburg
Summary
Goal-driven, detail-oriented, and highly organized individual with strong interpersonal and communication skills. Excels as both a team player and leader, with the ability to multitask in fast-paced environments. Seeking a significant and challenging position to learn and excel in the business field, particularly in Supply Chain, Logistics, and Customer Support.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Project Logistics Customer Excellence Specialist (export/import)
Kuehne Nagel
09.2023 - Current
- To make all suitable + relevant arrangements for shipment handling independently related to abnormal/heavy lift + oversized cargo and RORO via sea, charters, ensuring key performance indicators are met.
- Coordinate end-to-end import and export operations, ensuring SARS compliance and on-time delivery of international shipments.
- Ability to troubleshoot export challenges and implement effective solutions.
- To ensure the timely completion of all required file administration including documentation checks, SLI, BOL, and ECTN for specific countries.
- Prepare estimates related to project logistics and standard GP's, handling of shipments for cross trades to African countries.
- Reduce freight costs through optimised transport methods and effective negotiation with service providers.
- Organise and supervise the transport of all orders and ensure that customers are overall satisfied for both imports and exports.
- Application of expert knowledge of Incoterms to direct proper clearance regimes and avoid delays
- Manage & minimising possible risks in supply chain performance to ensure on time deliveries.
- Maintain detailed shipment registers and monitor all cargo through tracking and regular reporting to stakeholders.
- Track and monitor KPI and review SOP's.
- Lead, advise and partake in incident investigations and closure of actions to ensure compliance of health and safety related policies and procedures.
- Manage transportation of mining, spare parts, oil and gas and renewable to various destination, coordinate with our origin offices, suppliers, carries, and transporters to ensure a smooth project execution.
- Effectively communicate with internal and external stakeholders to manage demand and monitor projects orders and shipments on a regular basis.
- Identified and resolved process bottlenecks by leveraging strong problem-solving and initiative -driven solutions.
Senior Logistics Controller : Imports and Exports
Cargo Compass SA
01.2022 - 08.2023
- Manage all export and import file registration, creation of shipments, documentation, communication and control all aspects of shipments on routes relating to sea freight.
- Prepare exports documents including COO, EURO 1 and shipping instructions.
- Preparation and management of commercial invoices, packing slips, and transport documents.
- Ensuring accurate weights, dimensions, and clearances for all shipments.
- Monitoring freight costs and delivery schedules to maximize efficiency.
- Compile and submit daily status reports, track and trace shipments from origin to destination.
- Act as contact point for customers.
- Arrange bookings online with carriers, tracking of vessel transshipments and ETAs.
- Request of SOB and ANF's.
- Prepare cartage instructions for load planning, prepare and submit cargo dues, including transport routing and scheduling.
- Analysing and scrutinising all costs associated with transportation of cargo and identify areas where costs can be reduced or eliminated.
- Liaise with agents and attend to all queries and Informing relevant parties of transport requirements.
- Coordinate, communicate, liaise and build constructive relationships with internal and external stakeholders to maintain and fulfill functional activities.
- Sending shipping instructions, Pre alert documents to Clients and meeting clients requirements.
- Ensure monthly invoicing for both transport and freight is done and clients are invoiced as per agreed terms and rates.
Pricing Specialist
Cargo Compass SA
Johannesburg, South Africa
01.2022 - 08.2023
- Prepare comprehensive costing for various shipment types, including LCL (Less than Container Load), FCL (Full Container Load), breakbulk, and RORO (Roll-on/Roll-off), tailored to a diverse range of industries.
- Demonstrate strong knowledge of Incoterms, applying them to international and African trade routes to ensure clarity and compliance in pricing.
- Created and submitted accurate estimates for clients and agents by sourcing competitive rates from shipping lines, hauliers, and other service providers
- Handle hazardous cargo requirements, including familiarity with UN numbers, proper packaging groups, and relevant documentation compliance.
- Registered all quotations in the internal quotation module, maintained weekly status updates (e.g., accepted, in progress, lost), and ensured comprehensive record keeping.
- Follow up on issued quotations, assisting in closing deals and ensuring continuity from inquiry to booking.
- Prepared rate proposals for project tenders using standardized and client-supplied templates, issuing official quotation references and system uploads.
- Coordinated seamless handover of new business to operations—including estimates, rate sheets, original enquiries, and all supporting documentation.
- Achieved increased customer satisfaction by implementing strategic pricing solutions for complex projects.
Education
Bcom - Logistics Management, Transport Economics
University of Johannesburg
Johanesburg 01.2019 - 01.2021
Honours - Logistics And Supply Chain Management
Mancosa
Johannesburg, South Africa 05.2024 - Current
Skills
- Proficient in computer applications
- Skilled in Microsoft Office tools
- Email management
- Excel,PowerPoint and Word
- Shipshape
- Cargo wise
Effective planning,Organising skills
- Expert problem solving
- Teamwork and collaboration
- Time management
- Effective communication
- Attention to detail
- Knowledge of International trade logistics
- Excellent customer service
- Import and Export Administration
- Good time management
- Results Driven
- Customer oriented
- Great attention to detail
Personal Information
- Available: Full calendar month
- Health Status: Excellent
- Criminal Record: None
- Gender: Female
- Nationality: South African
- Driving License: Completed
- Marital Status: Single
Timeline
Honours - Logistics And Supply Chain Management
Mancosa
05.2024 - Current
Project Logistics Customer Excellence Specialist (export/import)
Kuehne Nagel
09.2023 - Current
Pricing Specialist
Cargo Compass SA
01.2022 - 08.2023
Senior Logistics Controller : Imports and Exports
Cargo Compass SA
01.2022 - 08.2023
Bcom - Logistics Management, Transport Economics
University of Johannesburg
01.2019 - 01.2021