Zimkhitha Sihlangulela
Customer Service / Educational Assistance
Soweto
Summary
As a teaching assistant, I have worked with students from diverse backgrounds to provide an engaging and interactive learning environment. I have assisted in directing students, assisting lead teachers and supporting learners with special needs. I have collaborated with teachers in implementing set lesson plans and classroom activities.
In my previous role as a Customer Service Agent, I was able to display solid communication skills to customers in an inbound setting. I accurately and concisely delivered trusted information to clients while improving overall customer experience and securing retention.
Overview
4
4
years of professional experience
Work History
Educational Assistant
Stanley Ramoba Lawley. No 2 Primary School
02.2023 - 12.2023
- Provided personalized academic support including assisting learners with their reading skills.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Assisted with classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
- Collaborated with fellow teachers to plan and present lessons
- Contributed to school-wide initiatives aimed at improving overall student achievement and wellbeing.
Inbound Customer Service
Callforce Direct
01.2020 - 09.2021
- Managed a high volume of inbound calls while maintaining exceptional customer service standards.
- Boosted customer satisfaction by providing efficient and knowledgeable service in a fast-paced inbound sales environment.
- Demonstrated adaptability by handling a variety of call types, including inbound sales inquiries, technical support inquiries, and general customer service calls.
Education
Matric Pass -
Southview High School
Lenasia, South Africa12.2013
Skills
Computer skills
undefinedReferences
- Thandeka Sibisi- Callforce Direct: 081-724-7081
- Principal Nene- Stanley Ramoba Primary School: 082-600-8116
Timeline
Educational Assistant
Stanley Ramoba Lawley. No 2 Primary School
02.2023 - 12.2023
Inbound Customer Service
Callforce Direct
01.2020 - 09.2021
Matric Pass -
Southview High School
Similar Profiles
Jackeline Herrera MerlosJackeline Herrera Merlos
Spanish Teacher at Stanley British Primary SchoolSpanish Teacher at Stanley British Primary School
Fortune HokonyaFortune Hokonya
Junior Level Teacher at Hatcliffe 2 Primary SchoolJunior Level Teacher at Hatcliffe 2 Primary School
Ruby PalmesRuby Palmes
Student Learning Support Officer at South Strathfield Primary School & Marrickville Public Primary SchoolStudent Learning Support Officer at South Strathfield Primary School & Marrickville Public Primary School