Zimkhitha Plaatjie
Desktop Support Engineer
73 Matanzima street nu2 Motherwell Port Elizabeth,Eastern Cape
Summary
Attentive Desktop Support Technician with 6 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.
Overview
8
8
years of professional experience
Work History
Desktop Support Technician
Coega Development Corporation
7 2019 - Current
- End-User support( 1st Line Support), Mobile device support, Windows(7,8,10), Asset Management, Boardroom Support (Video Conferencing Connection), Network Support, Project Meetings, Business unit Meetings, Minutes Writing, Logging Calls at the IT Support Desk (Using the Support Desk ticket system), Workstation Set-up and Installation, Email Setup, Software Installation and Hardware Support, Fault finding/Troubleshooting, Active Directory Administration(Resetting user accounts), McAfee End Point Security (Anti-Virus, Encryption, Decryption), Manage Print Server Adding, Remote to user machines/PCs using Remote Desktop, Documentation of required ICT information (User Procedures),Working remotely on sites (East London, Mthatha, Matatiala and Cape town office)
IT Support Internship
Coega Development Corporation
07.2017 - 07.2019
- End-User support( 1st Line Support), Mobile device support, Windows(7,8,10), Asset Management, Boardroom Support (Video Conferencing Connection), Network Support, Project Meetings, Business unit Meetings, Minutes Writing, Logging Calls at the IT Support Desk (Using the Support Desk ticket system), Workstation Set-up and Installation, Email Setup, Software Installation and Hardware Support, Data Capturing,Fault finding/Troubleshooting, Active Directory Administration(Resetting user accounts), McAfee End Point Security (Anti-Virus, Encryption, Decryption), Manage Print Server Adding, Remote to user machines/PCs using Remote Desktop, Documentation of required ICT information (User Procedures).
Assurance Agent
WNS (Telkom)
10.2016 - 07.2017
- Router configuration, Telephone Line testing, Log calls and check progress of calls, email setup and troubleshooting.
Education
National Diploma: Information Technology Support Services -
Nelson Mandela Metropolitan University
Advanced Diploma in Business Management -
Mancosa
Higher Certificate: Information Technology - undefined
Nelson Mandela Metropolitan University
Advanced Diploma - Business Management
Mancosa University
Port Elizabeth, South Africa 04.2001 -
Skills
Working Environmentundefined
Personal Information
- ID Number: 9308150068086
- Driving License: Code8/B
First Language
English
References
- Miss Theresa Mapara, ICT Service Desk , Theresa.Mapara@coega.co.za, 041 403 0548/ 0610090159
- Mr Crevlyn Edgar, ICT Manager, Crevlyn.Edgar@coega.co.za, 041 403 0594 / 0833975271
- Mrs Lindiswa Msani, Constable, 0735024813
- Mr Pawu Tabata, Business Process Analyst ,pawu.tabata@gmail.com,0658739497
Timeline
IT Support Internship
Coega Development Corporation
07.2017 - 07.2019
Assurance Agent
WNS (Telkom)
10.2016 - 07.2017
Advanced Diploma - Business Management
Mancosa University
04.2001 -
Desktop Support Technician
Coega Development Corporation
7 2019 - Current
National Diploma: Information Technology Support Services -
Nelson Mandela Metropolitan University
Advanced Diploma in Business Management -
Mancosa
Higher Certificate: Information Technology - undefined
Nelson Mandela Metropolitan University
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